Led the user-centered design process across the entire product lifecycle, from problem discovery and solution ideation to iterative development and delivery. This involved managing cross functional teams, ensuring alignment with business goals, and delivering high-quality user experiences.Developed responsive and mobile designs for a complex internal information tool used by thousands of users. This included conducting user research, creating personas, and iterating on designs based on user… Show more Led the user-centered design process across the entire product lifecycle, from problem discovery and solution ideation to iterative development and delivery. This involved managing cross functional teams, ensuring alignment with business goals, and delivering high-quality user experiences.Developed responsive and mobile designs for a complex internal information tool used by thousands of users. This included conducting user research, creating personas, and iterating on designs based on user feedback, resulting in a 6% increase in user satisfaction.Designed and implemented a comprehensive design system for a large-scale platform, facilitating consistent and scalable design across multiple products. This system was adopted by over 3,000 users, resulting in a significant increase in efficiency and user satisfaction and is responsible for 30% of wholesale orders.Delivered engaging and intuitive user experiences for a cutting-edge in-vehicle infotainment system. This involved collaborating with product managers, engineers, and stakeholders to translate complex requirements into user-friendly interfaces.Successfully advocated for user needs during the development of a new platform, conducting user research and presenting findings to stakeholders. This resulted in a user-centered design that prioritized efficiency and user satisfaction. Show less

Plan and execute Design Thinking workshops including shared facilitation role and mentoring UX practices and tools across the EnterpriseSupport creating workshop facilitation framework and toolkit that can be scaled while maintaining flexibility to meet various situations and team needs across the EnterpriseCreate training, resources, and tools that support Enterprise wide human centered design and innovation processesOversee multiple projects simultaneously while consistently… Show more Plan and execute Design Thinking workshops including shared facilitation role and mentoring UX practices and tools across the EnterpriseSupport creating workshop facilitation framework and toolkit that can be scaled while maintaining flexibility to meet various situations and team needs across the EnterpriseCreate training, resources, and tools that support Enterprise wide human centered design and innovation processesOversee multiple projects simultaneously while consistently meeting deadlinesDocument lessons learned and emerging best practicesHelp create a Design Thinking community at Ford Show less

Creating IT strategy and project roadmaps to enable key business capabilities for the PD UX team. Collaborating with a variety of engineering, design, and customer- focused professionals to achieve funding, report financial status, and managing total cost of projects. Working closely with PD Business units, PD portfolio Managers, Enterprise Architecture, and IT Development and Support teams to secure technology.

Engaging with new business customers to create their policies. Evaluated and rolled out an enterprise rule across multiple countries.Strategized and increased DLP awareness around the company. Maintain relationships and policies with various business partners. Created and ran a monthly Business Performance Review for the organization. Ran support communications for the global rule. Redesigned and launched new landing SharePoint page for potential business customers.

Compiling market requirements for the global markets given by different markets and organizing the information for a RFQ.Documenting User Flows from wireframes for the new US Ford Parts SiteCreating Process Flows for Order Fulfillment to better document and understand requirements when building the site. Creating and Documenting the Support Process for the eCommerce site for after the launch. Creating the Test Plan for UAT, writing test cases, teaching business customers how to… Show more Compiling market requirements for the global markets given by different markets and organizing the information for a RFQ.Documenting User Flows from wireframes for the new US Ford Parts SiteCreating Process Flows for Order Fulfillment to better document and understand requirements when building the site. Creating and Documenting the Support Process for the eCommerce site for after the launch. Creating the Test Plan for UAT, writing test cases, teaching business customers how to test, triage issues found during testing and compiling test results for management. Show less

I helped program and install Micros system for Dining and Union registers as they underwent their major transition as well as helped with the pricing update. Was responsible for the problem solving and maintenance of the new Smart Temps which were installed in all Dining Services locations. I was also in charge of maintaining and updating the Residential Dining Services website. Through this job I worked with the EMC and FSS programs.

Worked with the Global Solutions Enablement Team to roll out a new and formalize Systems Development Life Cycle plan for all projects within Kellogg IT, which included researching and finding templates for key project milestones, standardizing templates, and creating documents and visuals for employees to reference using programs such as Visio. This project taught me the ins and outs of many of the typical IT positions as well as project management skills such project plans. Also I gave UX… Show more Worked with the Global Solutions Enablement Team to roll out a new and formalize Systems Development Life Cycle plan for all projects within Kellogg IT, which included researching and finding templates for key project milestones, standardizing templates, and creating documents and visuals for employees to reference using programs such as Visio. This project taught me the ins and outs of many of the typical IT positions as well as project management skills such project plans. Also I gave UX opinions on the website. Created and coordinated the Intern Presentation on the Intern Projects which was given to the CIO and all of Kellogg IT. Worked remotely to finish standardization and documents as well as helping with the roll out for four months. Show less