Samantha Cedeño Email and Phone Number

● Interact with clients via inbound and outbound calls and liaise between attorneys and clients regarding billing andcase related matters.● Handle client complaints and collaborate with the team to provide solutions.● Manage vendor relationships and process accounts payable invoices● Process accounts receivables and refunds via LawPay, Process Street and Practice Panther.● Ensure all payments are entered into client matters appropriately.● Identity issues across all billing software using ClicData to ensure all inflows, outflows and billing items are accountedfor.● Pulling reports for all attorneys for clients who are approaching work stop status.● Supervising the collection and billing department simultaneously to ensure we are hitting targets.● Managing timesheets and monthly bonus reports.● Completing billing department’s success profile quarterly.● Updating company scorecard for billing department based on various metrics.● Reviewing client bills and making adjustments as needed. Ie. courtesy credits, attorney credits, and write downs.● Sending biweekly bills for all attorneys.● Applying expenses to client matters accurately.● Reviewing attorney time entries for discrepancies.● Handling all billing related questions or concerns.● Processing AP invoices.● Processing trust checks while adhering to consent orders.

● Managing principals’ calendar and appointments● Setting up meetings and interviews with potential new hires● Sending contracts to new hires and assisting with any questions or negotiations.● Follow up with parents, teachers, and support staff as needed● Assist with booking travel, and accommodations for principal, as well as getting receipts for reimbursement.● Record keeping of pertinent information regarding staff. Inclusive of but not limited to: time off requests, deducting daystaken from their pool of days, walkthrough feedback, lesson plans, etc.● Create forms and certificates for staff of the month for both campuses● Create scholar of the month certificates as well as honor roll certificates for both campuses● Daily staff attendance and coverages for 2 campuses (120+ employees)● Create and distribute staff attendance letters for both campuses on a monthly basis● Reach out to leads to recruit new scholars● Creating and recreating fillable forms as requested● Distribution of classroom and office keys, while maintaining documentation of which staff member receives which key

● General office duties: answering telephone, filing, faxing, etc.● Process accounts receivables for over 50 services and process accounts payable for over 100 or more consultants● Assist with administrative and technical support within an office team● Facilitate therapist invoicing and overall departmental billing and paperwork● Act as a liaison between office and various therapists and contacts● Create, setup, and maintain department filing system● Conduct career awareness program for students aged 14 and over with disabilities● Working closely with job coaches and transition counselors● Obtaining space for student orientation weeks for awareness program● Organizing workshops for orientation on students and job preparation● Assisting in finding internship sites for students and trying to match students to an internship site based on their interests● Preparing paperwork needed for annual program budget (RFP)● Obtaining documentation that is required for students to participate in awareness program● Work directly with job coaches to ensure students remain in awareness program● Generate an accurate log of all students participating in program● Process stipends to pay students for internships they complete in the program● Coordination of transition fair held annually pertaining to transition for special needs students● Finding vendors to provide special needs students and their parents with information on post-secondary opportunities thatare available to them once they age out of the school system● Preparing all paperwork, banners and announcements for annual Bergen County Transition Fair

● Preparing the Region V Board Approvals● Acquiring all documentation for all consultants that will be working for the Regionincluding but not limited to agreements, fingerprinting, pass the trash forms, etc.● Working alongside the director in creating budget charts, assignment charts for 13member districts and over 100 consultants, etc.● Keeping an updated chart of expenses● Sending reminders for BA, Superintendents and Special Ed Director meetingsheld by the Region● Updating non-public supply allocation charts● Preparing for meetings and assisting in creating meeting agendas● Maintaining confidentiality in consultants and students files● Keeping attendance logs on all staff● Processing inter-office billing● Processing staff expense reports

● Answering high volume telephone calls● Taking orders and dealing with customer complaints● Handling customer inquiries via telephone, email and fax● Working hand in hand with warehouse to ensure shipping orders in a timely manner● Resolving customer complaints and follow-up● Entering Purchase and Rental Orders into our company database● Billing/Invoicing in PT system and ACCPAC system● Importing orders from EDI system and Vendornet● Create spreadsheets and daily reports on orders that come in daily● Assisting in managing a small office of employees and make sure that daily tasks are completed● Training new employees on systems and company policies● Contacting freight carriers regarding lost shipments or delayed shipments● Filing claims with UPS and FEDEX for missing items

● Answering high volume telephone calls from customers renewing their advertising, purchasing advertising or changing billinginformation, issues with their account, etc● Data entry - Entering orders into Microsoft Access and setting reminders for the following year to schedule a payment torenew customers advertising● Sending out brochures to potential new clients● Filing and faxing● Coordinating bridal shows● Assigning Representatives to attend specific shows● Collecting and entering leads into company directory for salespeople● Contacting vendors, correcting and submitting information into company database● Handling client inquiries● Billing and sending out invoices through Microsoft Access. Also, keeping a record of payments received and running reportsdaily on credit card transactions from the previous day● Following up with clients to see how their experience is and problem solving with Billing issues, advertising issues, etc.● Sending out promotional emails