Samantha Coates Email & Phone Number

United Kingdom

Birmingham, England, United Kingdom

Management Team of the Year 2023• Providing operational business support through regular reporting of KPIs and other performance indicators.• Handled recruitment and coaching of staff, supervisors, and in-site trainers, including interview scheduling, screening candidates, as well as creating training plans and evaluating staff to ensure success in their roles.• People management - mentoring and guiding staff concerning corporate policies and best practices, supporting and assisting staff in regards to personal and support through mental health guidance, making changes where appropriate, and maintaining communication.

Birmingham, England, United Kingdom

Originally hired as a Junior Assistant Manager, but shortly into the role I was successfully promoted to Front of House Assistant Manager.• Communicating frequently via email and phone calls with various areas of the company (HR, Reservations, Finance, Systems) to successfully carry out my role within the venue.• Member of the Diversity and Inclusion Leadership Team, consisting of the CEO, Managing Director, HR Director, and managers from around the UK under Arc Inspirations. This involved discussing key focuses that required further research and development within the company structure, creating presentations and supporting documents to further support these focuses, and implement decisions across and within the company.

Birmingham, England, United Kingdom

From January – April 2021, I assumed the role of General Manager during their absence and was commended for my effective handling of varied tasks.• Handled recruitment and coaching of staff and supervisors, including CV sifting, interview scheduling, and screening for candidates.• People management – mentoring and guiding staff concerning corporate policies and best practices to ensure the best possible team to generate sales and regular customers, along with maintaining company standards whenever updated.• Upkept the visual and structural standards both in-store and in the back-of-house in concordance with higher management.• Maintained the daily and weekly store operations through product tracking, order placement, and creating rotas including sales targets and labour costs.• Maintained health and safety policies and procedures and updating staff and supervisors on any changes whilst ensuring that current standards are remembered and upheld during Covid-19.• Assessed customer needs and provided full-scale support while addressing escalations as needed.

Birmingham, England, United Kingdom

Internally promoted three times from Bar Staff to Assistant Manager in one year.• Maintained the office administratively; contributed towards the schedules and documentation for management and stakeholders, such as processing invoices and deposits, organizing marketing meetings with external parties, upkeeping a diary for all management to contribute, maintaining regular product tracking and marketing strategies, and organising contractors.• Cellar maintenance, including keg and post-mix changes, along with ensuring stock was organised effectively and efficiently in-line with expiration dates.• Strengthened the existing till system through redesigning its layout for more efficient interactions.• Marketed and maintained the company’s brand via social media and within the venue. I actively participated in garnering the Birmingham branch’s Instagram followers to surpass longer running Kongs venues, which also included the highest interaction rates.• Planned and scheduled weekly digital content, ensuring that frequent stories are posted on social media, along with weekly feeds on Instagram, Facebook and Twitter. Posts would be scheduled around target audience accessibility to social media, time of day, and as an accurate reflection of the brand of the venue.• Possessed a good understanding of GPs appropriate to products and ability to perform programming for new products on the EPOS till system ready for when a new product was introduced for sales.

Promoted within 1 month of employment.

O2 Academy, Birmingham, United Kingdom

Promoted to Bar Supervisor after displaying exceptional standards of responsibility and leadership.Considered by managers as a top supervisor who was also their go-to trainer of new staff due to my positive demeanour and effective work ethic whilst working under high pressure situations. I willingly responded to new and old staff members with the utmost support I could give.

London, United Kingdom

Unpaid work experience.Planned, scheduled, and created content for two newly formed companies run by the same director. Familiarised myself with Google Analytics to analyse to success rates of links and posts, as well as Hootsuite to organize all social media channels to coincide their posts.I independently garnered Results Oriented Learning’s Twitter followers to reach over 1k within 5 months with effective engagement.

Ma In Forensic Linguistics, Distinction

Activities and Societies: Course Representative for MA Forensic Linguistics, Centre for Forensic Linguistics Authorship Group (CFLAG).

Ba Italian And Spanish Including A Year Abroad, Modern Languages, Upper Second Class Honours (2:1)

Focused not only on the languages, but also several cultural components relating to both, such as cinema and literature. Attended.

A-Levels

A*, A, B, B, C, C, Merit

Gcses, A*, 7 A'S, 2 B'S

10 passes from A*-B including English Language & Literature, Mathematics, Science & Additional Science. Completed within 1 year.