Samantha Couch- Moye Email and Phone Number

Designing audit plans and implementing new processes for increased production, productivity, quality, and customer-service standards and practiceso Preparing for audits by researching materials and formulating plans of actiono Completing audit work by documenting audit results, exceptions and tracking remediationo Providing management reports by collecting, analyzing, and summarizing management informationo Resolving areas of risk by creating audits, identifying trends, determining system improvements and implementing changeso Coordinating preparations for external audits by gathering materials and working with management to formulate a plan of actionManaged Firm’s call monitoring program to ensure the Firm’s telephone representatives were adhering to Firm, client and legal requirements Constructed and maintained processes for the receipt, logging, handling and resolution of all complaints and threats received by the Firm from a consumer or consumer’s representative