Samantha Custer Email and Phone Number

• Consulting with technicians about needed repairs and alternatives that can be offered in place ofexpensive repairs• Answering customer questions about service outcomes and consulting with technicians whennecessary• Informing customers about potential cost savings and warranty protections• Assisting customer with deciding to fix their car through the dealership’s shop or trading the vehicle in• Overseeing and managing the service center’s scheduling and workflow• Informing customers of changes in service or when their vehicle is ready to be picked up

Initiates and manage all core business processes, including leasing, resident relations, marketing,maintenance, budgeting, accounts receivable, accounts payable, vendor relations, selection andrecruitment, and team member development.• Ensure office is opened on schedule in addition to office and model apartments are maintained in aclean condition.• Physically walk and inspect property on a daily basis, including vacant and occupied apartments asneeded.• Ensure daily safety logs are maintained.• Consistently and effectively communicate with the Regional Property Manager and relevant teamsregarding property performance.• Maintain relationships with residents, associates and vendors on a professional level at all times.• Ensure monthly and yearly inspections are performed and logged in accordance with city and statecodes.• Responsible for securing bids for different projects required for the property, in accordance withbudget.• Train, coach and counsel team members on a company policies and procedures.

Provided excellent customer service while providing potential tenants on tours of the property andhighlighting property amenities• Maintained positive relationships with potential and current residence.• Managed and documented all traffic daily as well as potential tenant follow-ups in Pop card.• Managed work orders and maintained work order process daily• Marketed the property by providing local companies with property information• Utilized Track-1 to conduct background checks on potential residents to verify property's standards.• Drafted leases in Blue Moon and processed potential resident paperwork for resident files