Samantha Dame Email and Phone Number

- Dedicated to a Carrier Client, working with Carrier users and all associated personnel (Insureds,brokers, Consultants etc.)- Provide custom analytics to fulfill Carrier needs as well as providing analytical support to all Insuredsand their partners- Build out and schedule varying degrees of standard and Ad-Hoc loss runs and reports using tools likeExcel and PowerBI- Assist with general IT and reconciliation processes- Created and conduct RMIS system training sessions for individuals or groups of users- Assist with triaging any system questions or issues- Act as a liaison to ensure timely and correct communication of necessary items, updates or changes

-- Developed custom analytics used to determine KPI’s for companywide goal setting, includingscorecards and reports- Assisted the Director of Risk Management with vendor waiver agreements, certificates of insuranceand various Insurance renewals- Work with Internal and outside Audit groups to pull reports, understand RMIS systems and collect anynecessary information- Review and understand monthly actuarial reports to recommend areas of opportunity to lower claimcost and improve the general claims program- Worked with the Claim Specialists, Adjusters and Claims Director to identify key areas of improvement

- Developed custom analytics used to determine KPI’s for companywide goal setting, includingscorecards and reports- Assisted the Director of Risk Management with vendor waiver agreements, certificates of insuranceand various Insurance renewals- Work with Internal and outside Audit groups to pull reports, understand RMIS systems and collect anynecessary information- Review and understand monthly actuarial reports to recommend areas of opportunity to lower claimcost and improve the general claims program- Worked with the Claim Specialists, Adjusters and Claims Director to identify key areas of improvement

- Completed and developed various types of basic analysis as requested by Carrier clients or theirpartners- Prepared materials and coordinated scheduling for claim audits and reviews.- Developed proficiency in Gallagher Bassett’s proprietary Risk Management Information System(RMIS) and reporting applications- Maintained changes to claims operation organization structure at the branch level- Created and updated servicing instructions for claims adjusters. Ensured all claims handlinginstructions were accurately documented to provide adjusters with client specific guidelines on claimshandling.- Worked with other Gallagher Bassett functions to complete client specific requests related to billing,data quality, loss funding, and information technology