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Samantha Deakin Email & Phone Number
IT Service Desk Analyst
at
Roswell Park Comprehensive Cancer Center
1 work email found
@roswellpark.org
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Service Desk Analyst
Location
Buffalo, New York, United States
Who is Samantha Deakin? Overview
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Quick answer
Samantha Deakin is listed as IT Service Desk Analyst at Roswell Park Comprehensive Cancer Center, based in Buffalo, New York, United States. AeroLeads shows a work email signal at roswellpark.org and a matched LinkedIn profile for Samantha Deakin.
Samantha Deakin previously worked as Information Technology Manager at Connors Llp and Technical Support Analyst at Aleron. Samantha Deakin holds Bachelor’S Degree, Business Administration And Management, Operations And Supply Chain Management, 3.49/4.00 from State University Of New York At Buffalo - School Of Management.
Company email context
Email format at Roswell Park Comprehensive Cancer Center
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{first}.{last}@roswellpark.org
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Profile bio
About Samantha Deakin
As an IT Service Desk Analyst at Roswell Park Comprehensive Cancer Center, I provide technical support and solutions to the staff and contractors of one of the leading cancer research and treatment institutions in the world. I use my skills in problem solving, customer service, troubleshooting and technical support to review and triage incoming customer requests and incidents, assist with user training and walk-throughs as well as document and catalog internal processes and policies.I am also passionate about Information Security and OSINT, and I am always learning new techniques and tools to enhance my knowledge and abilities. I have attended and participated in several events and contests related to these fields, such as BSides Rochester, The OSINTion, and Trace Labs. I have received a CompTIA Security+ certification in June 2023. I have a Bachelor's Degree in Business Administration and Management, Operations and Supply Chain Management from State University of New York at Buffalo - School of Management, and an Associate's Degree in Business Administration and Management, High Honors, from Erie Community College. I also studied Industrial Engineering at Rochester Institute of Technology for four years. My education background has given me a solid foundation in business, operations, and engineering principles and practices. I am fluent in English and I am currently starting to learn more languages (French, Irish and Russian). I enjoy traveling and exploring new cultures with my significant other and our two dachshunds. My goal is to pursue certifications and career advancement opportunities in the IT and cybersecurity fields, and to contribute to the security and efficiency of the organizations I work for.
Listed skills include Powerpoint, Microsoft Office, Microsoft Excel, Matlab, and 16 others.
Current workplace
Samantha Deakin's current company
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Roswell Park Comprehensive Cancer Center
AeroLeads page
7 roles
Samantha Deakin work experience
A career timeline built from the work history available for this profile.
It Service Desk Analyst
- Handled customer service issues by providing guidance or escalating for advanced support.- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.- Managed high levels of call flow and responded to technical support needs.- Utilized remote login tools such as SCCM to assist clients with technical and product questions.- Resolved diverse range of technical issues across multiple systems and applications for end-users across various locations.- Utilized ServiceNow ticket system to manage and process support actions and requests.- Translated complex technical issues into digestible language for non-technical users.-
Information Technology Manager
- Oversaw, developed and executed all technological needs for the firm.- Negotiated large M.S.P. vendor contracts.- Reviewed, developed and executed the firm’s IT procedures and policies.- Reccommended security, technological productivity and infrastructure plans to strengthen the firm's security posture and capabilities.- Generated, maintained and developed strategic relationships with vendors, clients and outside counsel to better the firm’s IT posture.- Managed, maintained and repaired all equipment.- Oversaw all on-site and remote IT Helpdesk needs.- Assembled and composed DICOM imaging and medical record expert productions for nurse paralegals and partners.- Spearheaded an inventory project to standardize equipment troughout the firm.- Forecasted and researched indusrty specfic risks and solutions.
Aug 2020 - Jul 2021
Technical Support Analyst
- Review & triage incoming customer support requests- Continuous improvement of processes and policies to help foster effective service delivery- Computer imaging and deployment and virtual desktop (VDI) administration- Document and catalog internal processes and policies- Perform SWOT and Gap Analysis of internal process to identify improvement opportunities- Implement critical thinking and problem solving skills to alleviate technical challenges and meet customer expectations- Participate in inter-departmental projects as subject matter expert- Utilize effective time management skills to meet customer (SLA) Service Level Agreements and meet or exceed customer requirements- Foster an environment of quality customer service- Deliver exceptional high quality customer service- Self-Directed Research and Development- Self-Directed Professional and Technical Skill Development- Work in team environment as effective team member and contributor- Able to handle difficult and sensitive customer situations- Demonstrates flexibility and balance despite sudden deadlines and changing priorities
Oct 2018 - Jun 2020
Intern
- Managed a critical objective in a large scope AS9001 Rev. D advisement project. - Created a Foreign Object Debris Prevention Plan and Manual.- Trained and assisted clients in BPA process mapping and risk management.- Created and provided data logs and Excel dashboard for clients.- Managed customer relations.
Sep 2017 - Mar 2018
Ub Net 2.0 Student Assistant
- Installed and implemented Cisco Edge Switches- Adopted code and implemented set up procedures on edge switches.- Configured all installed switches - Trained clients on the preferred 802.1x authentication method- Implemented Port Management.- Documented all services rendered.- Documented all new equipment using inventory control. - Diagnosed and solved client concerns using Fluke Diagnostic tools- Used project management methods to maintain a strict timetable to complete scheduled objectives.- Informed and met with clients to alleviate technological concerns - Securely wiped and decommissioned old equipment.
Sep 2016 - Jun 2017
Wifi Boost Team Student Assistant
Installed approximately 2000 ARUBA wireless access points across 7 residential complexes on the North Campus of The University at Buffalo in a small team environment. - Documented all implementations and installments.- Documented all new equipment using inventory control. - Diagnosed and solved client concerns using Fluke Diagnostic tools- Used project management methods to maintain a strict timetable to complete scheduled objectives.- Informed and met with clients to alleviate technological concerns - Securely wiped and decommissioned old equipment
Jun 2016 - Sep 2016
3 education records
Samantha Deakin education
Bachelor’S Degree, Business Administration And Management, Operations And Supply Chain Management, 3.49/4.00
Associate’S Degree, Business Administration And Management, High Honors, 3.66/4.00
Bachelor Of Applied Science (B.A.Sc.), Industrial Engineering
FAQ
Frequently asked questions about Samantha Deakin
Quick answers generated from the profile data available on this page.
What company does Samantha Deakin work for?
Samantha Deakin works for Roswell Park Comprehensive Cancer Center.
What is Samantha Deakin's role at Roswell Park Comprehensive Cancer Center?
Samantha Deakin is listed as IT Service Desk Analyst at Roswell Park Comprehensive Cancer Center.
What is Samantha Deakin's email address?
AeroLeads has found 1 work email signal at @roswellpark.org for Samantha Deakin at Roswell Park Comprehensive Cancer Center.
Where is Samantha Deakin based?
Samantha Deakin is based in Buffalo, New York, United States while working with Roswell Park Comprehensive Cancer Center.
What companies has Samantha Deakin worked for?
Samantha Deakin has worked for Roswell Park Comprehensive Cancer Center, Connors Llp, Aleron, Ignition Life Solutions, Inc., and University At Buffalo.
How can I contact Samantha Deakin?
You can use AeroLeads to view verified contact signals for Samantha Deakin at Roswell Park Comprehensive Cancer Center, including work email, phone, and LinkedIn data when available.
What schools did Samantha Deakin attend?
Samantha Deakin holds Bachelor’S Degree, Business Administration And Management, Operations And Supply Chain Management, 3.49/4.00 from State University Of New York At Buffalo - School Of Management.
What skills is Samantha Deakin known for?
Samantha Deakin is listed with skills including Powerpoint, Microsoft Office, Microsoft Excel, Matlab, Communication, Customer Service, C++, and Research.
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