• Serve as subject matter expert on ten TEAMS classes, specifically aimed at military spouses and their careers, ranging in topics from LinkedIn to resume writing to federal hiring• Coordinate schedules for all TEAMS classes across three countries and virtual platforms, coordinating with three site leads to ensure facilitator availability • Expanded the TEAMS program to five new bases across the Asia Pacific region within six months• Ensure 10+ TEAMS facilitators are trained and prepared to facilitate classes• Select facilitators to be trained on TEAMS classes, based on seniority, local requirements, and overall skill level• Worked with marketing team to bring advertising to individual bases, adhering with all military and Department of Labor policies and procedures to increase participation in classes both virtually and in person• Coordinate with senior manager to conduct quality control assessments for facilitators and locations, ensuring adherence to standards, excellent facilitation, and good working relationships with all locations• Handle inventory control for all participant guides, working with shipping to ensure all bases have books in time for classes without going over budget

• Coordinate schedules for all transition classes for Okinawa and Guam, covering 7 bases and 6 facilitators• Onboard new employees through the creation of tailored training plans; tracking progress and time evaluation resulting in the completion of certified new hires able to facilitate prior to anticipated deadlines.• Manage relationships with various designated government representatives, serving as the SERCO representative to handle class scheduling, participant guide management, and facilitator issues• Serve as subject matter expert for classes and curriculum, confirming all facilitators have a complete understanding of the topics presented in classes• Facilitate classes for retiring service members, providing expertise in all aspects of civilian employment• Conduct interviews for open positions with regional manager, serving as hiring manager and final decision on all new hires• Ran bimonthly team meetings to ensure understanding of new policies and procedures, upcoming changes, in-depth subject matter knowledge, and best practices for classrooms• Hold bimonthly one on ones with facilitators to talk about any training opportunities, areas for improvement, and individual career goals• Work with regional manager and designated government representatives to coordinate regular quality control assessments, with all facilitators and locations earning meets or exceeds standards

• Facilitated classes to 2,000+ transitioning service members, totaling more than 800 hours, covering topics such as resumes, interview skills, and federal hiring, serving as subject matter expert and preparing all service members for a successful transition to civilian employment• Virtually conducted all classes for service members, managing the virtual classroom and presentation for attendees across the world• Presented ten different classes for spouses, including negotiation skills, career credentials, and LinkedIn, both virtually and in person• Provided resume review for all participants, assisting with wording and grammatical accuracy, assisting transitioning service members with personal assistance and reviews as able• Assisted participants with identifying goals for civilian careers and providing direction to attain those goals by initiating conversations and questions based on observations in classroom• Submitted post course reporting form on time, delivering accurate and timely information for tracking course information

• Reviewed resumes daily for 80+ open positions to screen for qualified candidates, resulting in candidates moving to manager screen within 24 hours of application and 95% of all open positions closing for candidates within one week • Managed relationships with 20+ hiring managers, working together to find the best candidates for the job and ensuring that hiring managers understood how to conduct interviews and what could and could not be asked• Served as property representative for outside tours and partnerships, working with various organizations including Hiring Our Heroes and local schools to present 10+ private property tours • Collaborated with Workforce Development manager to create and improve the property Workforce Development Plan, ensuring inclusion of local partnerships for future success• One of two team members selected from a prior team of eight to return upon property reopening post COVID • Partnered with Marketing to create advertisements for hard to fill roles, in addition to branded materials for internal and external events• Supported property internal career fair to provide employees with opportunities to discover alternate career paths, including resume review, career mapping and cross departmental hiring manager introductions

• Recruited for 60% of property, reviewing resumes and partnering with hiring managers to ensure best choice candidates moved forward, depending on criteria previously discussed• Assisted in the creation of an in house training program to attract a new market of talent for hard to fill roles, working with legal, compensation, and department managers to create job description, source and screen candidates, and onboard candidates, leading to department reaching full staffing for the first time in three years• Created and maintained spreadsheet for entire property containing current active employees, current candidates in process, and seats remaining to fill for 250+ positions, allowing managers to always know up to date status for current and potential employees• Completed onboarding process for all new hires including I-9 verifications, new hire paperwork, employee badging and escorting to new hire orientation for up to 50+ people weekly• Provided training and assistance to new team members regarding talent acquisition process and procedures • Proficient in Workday ATS and overall troubleshooting regarding system challenges and roadblocks’• Created multiple job aides and SOPs to document best practices and preferred methods of operations

• Coordinated ADA claims for more than 200 employees, working with hiring managers and corporate legal to ensure company was being ADA compliant while still achieving workforce readiness• Helped 100+ employees navigate the FMLA process, answering questions and assisting with paperwork as needed • Responded to Maryland State Unemployment requests in a timely manner, resolving more than 200 outstanding cases and saving the company more than $30,000• Collaborated with employment team to determine position requirements for four separate positions during a reorganization