As the Subject Matter Expert, researched and developed multiple e-learning instructional design template formats (English/French Canadian), Playbook and Trello Kanban board, ensuring learning solutions incorporate best practices in adult learning theory and reducing development time by 25%.• Incorporated best practices in adult learning theory in learning solutions.• Spearheaded creation of the training development intake form utilizing ServiceNow platform which decreased turn-around time by 50% on request for training development requests.• Mentored instructional designers and trainers, teaching the functionality of Captivate and the Learning Management System.• Oversaw the largest content update effort to remove ‘Flash’ from all content in Learning Management System.

Played a role in the procurement and selection of the new Learning Management System and oversaw the company-wide implementation.• Built relationships with business segment leaders, finding strengths, weaknesses, and areas for improvement in all training programs.• Spearheaded personal and professional development program launch, reporting to senior management.• Transferred and re-published over 250 files of e-learning content to new Learning Management System, serving as Subject Matter Expert for content upload.• Refined internal and external training programs through intelligent data analysis and an analytical perspective.

Delivered technical training programs to staff. Developed supplementary training materials to increase participant learning potential. Utilized company web and video conferencing tools to limit internal and external cost.• Performed post-course evaluations and incorporated feedback to maximize knowledge transfer.• Developed and facilitated in-depth virtual training programs, resulting in higher levels of customer satisfaction and retention.

Created written training content for in-person and remote customers, in collaboration with designers, developers, and SMEs. Assisted with training program improvement efforts by running pilot tests and quality assurance audits. Consulted with stakeholders to align learning objectives and outcomes with company policies. • Developed an in-house train-the-trainer program, elevating training effectiveness and trainee proficiency.