Samantha Devaney Email & Phone Number

Horsham, England, United Kingdom

• Working on a help desk, providing 1st Line Support to customers.
• To be the first point of contact for Benchmark Capital Support,
• Rota consists of 3 shifts 08:00am-4:30pm, 9:00am-5:30pm and 9:30am – 06:00pm.
• Providing professional helpful responses with all query resolutions to internal and external customers for CT’s online web applications,
• Be accurately and try to resolve queries in a timely manner.
• Adhering to internal processes and procedures and meeting published Service Level Agreements.

Crawley, England, United Kingdom

• Responsible for radiation source orders for customers in the UK, Ireland and Nordic regions.
• Engineers Tool Calibration Reporting, Administration and Shipment Co-Ordination
• Spare Parts Ordering and Returns management.
• Management of field Engineers and Services Manager diary bookings.
• Mailbox management Duties – Log, Action and Respond in accordance with agreed SLA’s.
• Work with all Services Admin and Team lead closely to implement standardised and streamlined processes.

Lancing, England, United Kingdom

• Working on a help desk, Providing 1st Line Support to customers.
• Rota consists of standard office hours – 5 on, 2 off working in the central office based in Lancing.
• Providing support on Data Connectivity with xDSL / FTTx / Leased Line equipment.
• Providing admin changes / support on Hosted Telephone Systems (Gamma Horizon / Telcoswitch)
• Configuring hardware such as Hosted Handsets (Where Required) / Thompson routers.
• Referring faults for engineering visits where required if attendance is needed – Openreach / Internal Engineers.

Crawley, England, United Kingdom

• Working in a Customer Service Team – Offering support to customers via email and phone.
• Rota consists of extended office hours – flexible working required for this role.
• Providing admin support for Custom’s Entries / Export Paperwork.
• Liaising with 3rd party suppliers for Critical Transport Deliveries (Vendors / Clients).
• Configuring hardware such as Hosted Handsets (Where Required) / Thompson routers.
• Reporting and providing Quotations to customers.

Cranleigh, England, United Kingdom

• Working in an Admin / Customer Service Team – Offering support to customers via email and phone.
• Rota consists of standard office hours – 5 on, every other weekend working in a central office.
• Dealing with customer complaints about their delivered items / furniture.
• Contacting insurance companies with regards to damaged items received by customers.
• “Loading / Sign Off” – Ensuring orders are packed correctly / Signed for correctly.
• Making / Receiving a combination of 300 calls a day to resolve issues and assist customers accordingly.

Horsham, England, United Kingdom

• Working in store in a team of 8 – Offering support to customers face-to-face in store.
• Responsible for overseeing a profitable store across all departments.
• Offering training and support for all 6 sales staff onsite – Providing high standards.
• Responsible for opening and closing the store / Cash management on premises.
• Controlling stock movement on delivery / Ordering items accordingly when low reserves.
• Assisting with HR Enquiries, such as Payroll / Holidays.

Level 2 Child Care & Education, Level 2 Child Care & Education, First Aid And Food Hygiene Level 2, A

Level 1 Child Care & Education, Level 1 Child Care & Education, Pass

As Below Shows

Activities and Societies: • Maths C • English C • OCR National ICT Level 2 PASS • BTEC First Diploma / Applied Science Level 2 MERIT •.