Samantha Devaney Email & Phone Number

Horsham, England, United Kingdom

• Working on a help desk, providing 1st Line Support to customers.• To be the first point of contact for Benchmark Capital Support,• Rota consists of 3 shifts 08:00am-4:30pm, 9:00am-5:30pm and 9:30am – 06:00pm. • Providing professional helpful responses with all query resolutions to internal and external customers for CT’s online web applications, • Be accurately and try to resolve queries in a timely manner. • Adhering to internal processes and procedures and meeting published Service Level Agreements. • Help Clients on remote session software with any issues they may be experiencing on Enable to ensure they are happy with the outcome. • Resetting credentials for Users at Firms or internal Users,• Creating new AR Firms and users at the firms and making sure the correct account manager confirm they are happy with the access.• Helping with queries within the Wealth Platform portal which Clients / end users maybe having trouble viewing documents/ Investments. • Referring faults and passing Potential Bugs to our 2nd line team that may cause issues with Firms worldwide and certain users within a Firm.

Crawley, England, United Kingdom

• Responsible for radiation source orders for customers in the UK, Ireland and Nordic regions.• Engineers Tool Calibration Reporting, Administration and Shipment Co-Ordination • Spare Parts Ordering and Returns management. • Management of field Engineers and Services Manager diary bookings.• Mailbox management Duties – Log, Action and Respond in accordance with agreed SLA’s.• Work with all Services Admin and Team lead closely to implement standardised and streamlined processes.• Customer Radiation license administration, reporting and customer support• Co-Ordination and distribution of Radiation TLD Badges for Engineers and Service Managers

Lancing, England, United Kingdom

• Working on a help desk, Providing 1st Line Support to customers.• Rota consists of standard office hours – 5 on, 2 off working in the central office based in Lancing.• Providing support on Data Connectivity with xDSL / FTTx / Leased Line equipment.• Providing admin changes / support on Hosted Telephone Systems (Gamma Horizon / Telcoswitch) • Configuring hardware such as Hosted Handsets (Where Required) / Thompson routers. • Referring faults for engineering visits where required if attendance is needed – Openreach / Internal Engineers.• Configuring new customers pre install and progressing / provisioning new orders to completion.• Managing order rejections on a day to day basis to ensure project completion – On Time / On Budget.• Referring to Sales in case of missing paperwork or leasing paperwork. • Escalating faults to 2nd line when required due to complexity of issues.

Crawley, England, United Kingdom

• Working in a Customer Service Team – Offering support to customers via email and phone.• Rota consists of extended office hours – flexible working required for this role.• Providing admin support for Custom’s Entries / Export Paperwork.• Liaising with 3rd party suppliers for Critical Transport Deliveries (Vendors / Clients).• Configuring hardware such as Hosted Handsets (Where Required) / Thompson routers. • Reporting and providing Quotations to customers.• Creating training documents for staff / customers / New starters to the business.

Cranleigh, England, United Kingdom

• Working in an Admin / Customer Service Team – Offering support to customers via email and phone.• Rota consists of standard office hours – 5 on, every other weekend working in a central office.• Dealing with customer complaints about their delivered items / furniture.• Contacting insurance companies with regards to damaged items received by customers. • “Loading / Sign Off” – Ensuring orders are packed correctly / Signed for correctly. • Making / Receiving a combination of 300 calls a day to resolve issues and assist customers accordingly.

Horsham, England, United Kingdom

• Working in store in a team of 8 – Offering support to customers face-to-face in store. • Responsible for overseeing a profitable store across all departments.• Offering training and support for all 6 sales staff onsite – Providing high standards.• Responsible for opening and closing the store / Cash management on premises.• Controlling stock movement on delivery / Ordering items accordingly when low reserves.• Assisting with HR Enquiries, such as Payroll / Holidays.• Responding to emails from Head Office and Customers.• Assisting with complaints and completing exchanges and refunds.

Level 2 Child Care & Education, Level 2 Child Care & Education, First Aid And Food Hygiene Level 2, A

Level 1 Child Care & Education, Level 1 Child Care & Education, Pass

As Below Shows

Activities and Societies: • Maths C • English C • OCR National ICT Level 2 PASS • BTEC First Diploma / Applied Science Level 2 MERIT •.