Sam Dowdall Email & Phone Number

United Kingdom

Moray, Scotland, United Kingdom

Dufftown, Scotland, United Kingdom

Our vision is to regenerate the Cabrach as a thriving, sustainable community with its history, heritage and place in Scottish history celebrated and shared by all, through the creation of a new Heritage Centre, Historic Distillery and making our landscape and natural environment accessible to all.

Moray, Scotland

Fochabers, Moray

Management of Retail, Gifts, clothing and lifestyle, Gardening and Restaurant.

Scotland

Providing a personal secretarial service to two very demanding individuals on a daily basis. The main points of my role are; arranging appointments, correspondence, finance, travel, staffing and private engagements, including Shoots, Christmas and New Year guests and personal shopping.An interesting role!

Coventry, United Kingdom

Responsible for the day to day operational management, development and promotion of visitor services at the 500 acre country park of historical importance and local heritage welcoming 450,000 visitors per year.Key responsibilities: administration, information, interpretation, retail, catering (80 cover cafe), maintenance and cleaning all to a high standard putting customer service at the forefront of everything that my team did; achieving VAQAS (Visitor Attraction Quality Assurance Service) for 7 years and Green Flag Accreditation for 3 years running. Reviewing the administration function, writing and implementing the administration functions normal operating procedures, writing the Visitor Services Volunteer manual and beginning the recruitment process of a team of Visitor Services Volunteers, holding a focus group to plan and implement and new dogs policy, assisting in the implementation of a ‘Friends’ group, successfully making imposed budget savings for two consecutive years and leading a team through a full service restructure are some of the achievements that I am particularly proud of.Management of five budget centres totalling £450k expenditure and £370k income per year.Writing, delivering and evaluating the visitor services and administrative five year and annual work plan.Writing, delivering and evaluating the five year interpretive strategy, retail strategy and marketing plan.Recruitment of visitor services team members.Management, motivation, training and development of my team through regular communications, team meetings, one to one’s and annual appraisals.Health and safety supervisor ensuring safe facilities for staff and visitors. Writing and implementing risk assessments, visitor safety audit and plan and fire safety assessments and training.Performance management report information (visitor figures, trends, comments and complaints, income and expenditure, visitor surveys) Reporting to senior management team.

Coventry, United Kingdom

Responsible for the day to day management of the office, administration, finance and reception area, with supervisory responsibility for the Administration Assistant.Provide an efficient and effective administrative service at senior management level, manage diaries, take minutes and prepare meeting agendas.Personal Assistant to Country Park ManagerManage the office functions, ensuring that resources we available and in good order as required.Financial responsibilities included budget reporting, raising invoices and orders, petty cash, banking, monitoring expenditure and management of the equipment budget.Undertake development reviews and regular 1to1’s with the Admin Assistant to assist in her development within her role and to monitor performance and work inputs and outputs.

Ma Heritage Management

Post Graduate Certificate, Business Administration And Management, General

Education record