• All front-of-house customer service tasks and general administration• Liaison with clients regarding project status• Induction of new staff and temporary contractors• Management of cash book, accounts, petty cash, monthly credit reconciliations and staff timesheets• Preparation of monthly reports on client cost summaries and invoicing• Process site instructions and generate job numbers for project commencement• Process relevant documentation for creditors in conjunction with Head Office• Preparation of meeting agendas, record minutes and distribute correspondence• Maintenance of all office records and supplies

• Contract preparation, letters of appointment, induction, onboarding, monitoring probation, performance management• Monitoring probation and performance management• Representation of PPU on selection panels and advising managers on due diligence and recruitment processes• Maintenance of personnel Files on TRIM to ensure compliance with Statutory and Audit requirements• Provide management with generalist HR advice, support and coaching on policy, procedures and processes• Provide advice on issues arising from organizational and business changes eg: member administration outsourcing, RSE license review of policy framework, workplace health and safety, performance management, individual staff retention strategies• Participation in development and evaluation of People and Performance Unit (PPU) policies and procedures• Collation and analysis of data for monthly HR report• PPU Workstream support for significant projects• Provide recommendations to Workforce Planning Committee based on results of employee pulse checks.

• Assist in the development and implementation of the Departments induction framework including; launching the online induction program• Assist in the review and implementation of the Departments workplace diversity program• Development of the training and development framework using analysis of performance management data• Liaise with stakeholders and provide advice, support and assistance on individual development and management of employees• Coordination and facilitation of Graduate Recruitment and group assessment program• Event management, coordination and delivery of orientation, training, employee recognition and ‘healthy options and work’ programs• Research and support for HR projects including; the ‘Good life options at work’ programs, study assistance review and development of updated policies and procedures• Maintenance of confidential and accurate documentation of all records• Provide support and advice to managers and employees regarding difficult and sensitive issues.

• Provide HR/ER consultancy advice and support to 260 member companies.• Provide advice and support regarding recruitment and selection, performance management, disciplinary action, grievance reporting, redundancy, retirement, TUPE (Company mergers and the amalgamation of staff) contract amendments, absenteeism, working time regulation, shift patters, Equal Employment Opportunities, discrimination legislation and family friendly legislation

Reporting to Head of HR, managing 2 receptionist and one HR Administrator, worked in partnership with the Retail Operations Directors and 12 Area Managers to manage Group Retail HR activity and deliver HR strategy across the 3 brands, within the UK and Ireland. Responsible for supporting senior management team across various functions, through understanding business requirements and identifying appropriate commercial solutions to meet them:* Creation/improvement of Retail policies & procedures, associated documentation, Managers guides* Recruitment & Induction processes and materials* Head Office recruitment - inc. Area Manager level* Head Office ER - partnering Head of Dept/Function Directors* Annual Pay Review (Retail)* Tribunal management & external solicitor liaison * Ad hoc training design & delivery* Corporate projects