Samantha Eckert Email & Phone Number

Mesa, Az, Us

Mesa, Arizona, United States

• Oversaw the weekly operations of the market, supporting local farmers and artisans.• Coordinated vendor schedules and ensured a variety of fresh produce and handmade goods were available for shoppers.• Organized community events like live music and cooking demonstrations to enhance the market experience.• Engaged with visitors to promote the benefits of shopping locally and supporting sustainable practices.

Mesa, Arizona, United States

• Provided friendly customer service during tax preparation appointments, both in-person and virtually.• Managed appointment scheduling and helped clients with document submissions through a secure online portal.• Maintained a paperless environment to improve efficiency and reduce waste.• Assisted the team in addressing client inquiries and ensuring a smooth tax filing process.

Phoenix, Arizona, United States

• Managed day-to-day coordination for network infrastructure projects, ensuring tasks and timelines remained on track.• Served as a key point of contact for teams and stakeholders, facilitating clear and efficient communication.• Handled scheduling for meetings, project milestones, and check-ins, keeping everything organized and progressing smoothly.• Maintained up-to-date project documentation, including notes, timelines, and action items.• Collaborated with third-party vendors to guarantee timely delivery of services and materials.

Seattle, Washington, United States

• Scheduled and coordinated candidate interviews for 55+ hiring managers in OCI.• Owned the candidate experience end-to-end, identifying pain points and driving solutions.• Provided clear and thoughtful communication to hiring managers, candidates, and team members.• Developed and defined processes for the candidate experience, fostering predictability and trust.• Created Jira projects and trained the team to navigate and utilize the tool’s functions.

Seattle, Wa

• Collaborated with cross-functional teams, business partners, and IT to ensure the delivery and tracking of in-store technology, Nordstrom.com, the Nordstrom app, and reporting technologies.• Developed process and system flows to clarify business needs, identify gaps, and enhance understanding of business processes across the enterprise.• Partnered with developers to translate business requirements into actionable user stories, focusing on delivering impactful solutions within minimum viable product parameters.• Led communication and root cause analysis for critical customer incidents, streamlining processes to improve incident flow and prioritize long-term solutions.• Managed personal and team kaizens, applying lean concepts for continuous improvement.

Seattle,Wa

• Provided administrative support to Directors, Group Development Managers, and eCommerce teams.• Managed calendars, hiring backlogs, recruitment, and event coordination.• Specialized in internal customer service, service requests, troubleshooting, and onboarding new hires.• Coordinated equipment ordering, setup, floor moves, and hack-a-thons.• Tracked team needs through spreadsheets to facilitate growth and anticipate trends.• Built relationships with key stakeholders, bridging gaps between teams.