Samantha Eldridge Email and Phone Number

- Effective and efficient college administrative support to the Head of Higher Education, helping to support aspects of quality, curriculum and academic partnership.- Assisting with the validation of new Higher Education programmes, both internally and with partners- Facilitating and clerking the sub committees of the Higher Education Academic Boards- Close liaison with Partner Colleges, Awarding Universities, OfS, QAA, other stakeholders and external organisations- Project work, desk research and investigate studies in relevant areas including manipulation of databases and the use of the internet as a research tool- Use of college systems to raise orders for goods and services and process expensesStudent Advisor: - Maintaining high student satisfaction and supporting student health and well being- Specialist and professional advice and support- Excellent problem solving meeting the needs of individual student issues - Providing advice and guidance to Higher Education and Adult learners with regard to their programme of study. These include issues relating to appeals, disciplinary, complaints or perceived unfair treatment, information enrolment procedures, and on a wide range of other pastoral, welfare and academic matters.

- All administration associated with timetabling curriculum support- Co-ordination of learning resources for example, stock taking, replenishing, maintaining and ordering stationery, recording/filing of resources- Production, collation, copying and distribution of student reports- Daily administration/processing of registers including chasing, amending and entering in the absence of teaching staff using electronic system- Minute taking and arranging meetings- Liaising with outside agencies and parents, relaying messages to faculty staff, organising trips- Diary management - Student monitoring- Assist with invigilation and mock examinations - Work experience administration in liaison with College team- Assist with the course work and assessment submission process

- Assisting all staff and students with all IT applications- Providing IT solutions for all hardware and software- Processing and managing of IT hardware components- Exam invigilation - General administrative duties including word processing, spreadsheets, filing and cataloguing

- Providing support to all levels including Customer Service teams, Business Partners, Risk Management, Sales and Compliance.- Investigating, escalating and resolving potential issues that are having a negative impact on the customer experience. - Identifying negative trends and working with compliance to review, resolve and prevent. - Quality checking live deals and featured contracts, making corrections and mass communicating new information to customers.- Updating departments with vital information in a centralised Knowledge Base platform. - Liaising with all departments as well as external business partners, flagging serious issues and problem solving in the interest of customers and the company.- Responding to incoming emails for the CEO of Groupon. - Operations support and improvement projects.- Social Media management.- Training new team members on systems and best practice.- Good knowledge of Salesforce and Zendesk and Conversocial platforms.- Basic PHP scripting

Responsible for running the onsite processing lab and assisting customers with orders. Main duties included dealing with customer complaints, processing new orders within agreed SLAs and maintenance and support of the processing hardware.

Based on the shop floor my main duties were dealing with sales, complaints, refunds and exchanges and product orders.

Initially shop floor supervisor then trained in the cash office where I was responsible for till floats, balancing the safe, investigating cash losses, telephone enquiries, filing reports, office paperwork and assisting managers.

Based on the Customer Service Desk my main duties were dealing with sales, complaints, refunds and exchanges and product orders. I also assisted in conducting phone interviews for new staff and collating data within spreadsheets and online databases.