- Maternity cover contract- Advertising (Digital & Offline)- Brand Marketing Campaigns- Product & Tour Innovation- PR & Communications- Travel Trade Sales

- Brand marketing strategy & budgeting- PR & Communications - B2B, B2C & internal communications strategy & agency management- Product Development including responsibility for P&L- Advertising (Sales & Purchasing) including OOH - Line managed customer service, group sales & tour guiding teams

- Brand Marketing - Marketing strategy, campaign calendars, agency management, copy-writing- PR & Communications - PR agency management, email marketing, press events - New product development included launching a new hop-on hop-off venture in Windsor, educational product, the London Bar Bus & Christmas Lights Tours- Advertising - OOH & print advertising, film & TV production partnerships

- Partnership sales - Top London attractions including Merlin Entertainments, Historic Royal Palaces, Westminster Abbey & ZSL London Zoo- Collaborated with industry associations (ETOA, UKinbound, London & Partners) on B2B & B2C promotions & events- Projects included launching a customer experience survey, a new app & on-bus WiFi

- B2B sales management of 80+ international & domestic travel trade agents- Marketing Collateral - Print media, brochure design, acted as brand guardian- Represented the company at B2B networking events

Responsible for securing and contracting hotels for all coach tour groups, negotiating rates and ensuring payment policies are adhered to.Key Responsibilities:- Account management of accomodation suppliers- Sourcing of suppliers and negotiating yearly contracts- Developing contracts and agreements with all suppliers- Day to day management of all accommodation suppliers and updating budgets as appropripriate.- Working with accounts department to ensure prompt and… Show more Responsible for securing and contracting hotels for all coach tour groups, negotiating rates and ensuring payment policies are adhered to.Key Responsibilities:- Account management of accomodation suppliers- Sourcing of suppliers and negotiating yearly contracts- Developing contracts and agreements with all suppliers- Day to day management of all accommodation suppliers and updating budgets as appropripriate.- Working with accounts department to ensure prompt and accurate payment of suppliers.- Updating in-house systems with costs, based on rates negotiated.- Working with Business and Product Development team- Managing and maintaining budgets- Optimising existing tours by improving accomodation standards- Building the Expat Explore supplier network- Booking pre & post tour accommodation for FIT clients in London and Paris.- Dealing with emergencies around the clock on tours- Resolving client enquiries and supplier requests, working in conjunction with the Customer Relations team Show less

Receptionist in a private villa complex in the Vendee region of France, followed by a winter season working in a 4* hotel in the ski resort of Les Deux Alpes. As a fluent French speaker, I was a highly valued member of the team, liasing easily between hotel management, the housekeeping team and the kitchen.Welcoming and checking in arriving guests, preparing final invoices, managing the cleaning team's preparation of accommodation, responsibility of hotel on Manager's days off… Show more Receptionist in a private villa complex in the Vendee region of France, followed by a winter season working in a 4* hotel in the ski resort of Les Deux Alpes. As a fluent French speaker, I was a highly valued member of the team, liasing easily between hotel management, the housekeeping team and the kitchen.Welcoming and checking in arriving guests, preparing final invoices, managing the cleaning team's preparation of accommodation, responsibility of hotel on Manager's days off, responding to phone enquiries and pushing sales. Trained in use of CRS software Homing and Resalys. Show less

Liaising with donors to ensure that donations were processed accurately, acting as first point of contact for enquiries (postal, email and telephone), operating the switchboard, managing the online donation system and updating the database, assisting the Finance Director with monthly and annual accounts. Trained in use of database software Progress (by ASI).