Samantha Feltus Email and Phone Number

• Attend to guests in an efficient, professional, and friendly manner• Solve conflicts quickly and creatively to ensure guest and employer satisfaction• Collaborate with team members to provide great service and surpass seasonal/daily sales records

• Managed the operation, maintenance, security, and deliveries for onsite museum and three event venues• Trained and managed contract labor and three full time team members• Created, implemented, and sold bar and venue packages• Developed, organized, and executed private and public events for up to 300 attendees

• Created and distributed event marketing materials, email campaigns, and newsletters using Microsoft, Adobe, MailChimp, and Canva• Developed and maintained content for Squarespace website and social media accounts• Organized and executed set-up/tear-down for fundraising events and children’s programs for up to 300 attendees• Managed and coordinated up to 20 volunteers for various events and programs• Facilitated donor management, acquisition, and recognition

• Developed lodging quotes and options specific to the individual needs of each sales lead• Sold lodging rental properties, travel insurance policies, and other company products over the phone using a web-based reservation system• Provided world-class customer service to all guests by completing daily tasks efficiently, listening attentively, and responding appropriately to guest questions/requests

• Led and supported team members with various event tasks- set up, take down, and food/beverage service• Served plated, parade, and buffet style dinners in a fast paced environment for up to 300 guests • Communicated with guests and team members to ensure successful events

• Planned and executed promotional events for up to 500 attendees• Managed and assessed small job teams and supervised events, utilizing conflict management skills• Coordinated with catering, merchandise vendors, and management to organize different event elements