Samantha Ferrante Email and Phone Number

Work directly with a team of 15 Account Managers on a day-to-day basis during the ins and outs of everyday roles and responsibilities.Responsible for training and development of the Account Management team.Work closely with Account Managers and Operations teams on day-to-day operational processes includingclient relations, problem solving and critical thinking, time management, optimization, troubleshooting and QA.Work closely with Account Managers and Field Operations on day-to-day operational processes includingclient relations, scheduling, project planning, problem solving and critical thinking.Prepare all insight reporting, including analysis and research.Manage weekly progress status reports and documents for team development and progression.Implemented tactful research and furnished effective resolutions to the Client and Operations team on projectdevelopment.Manage and develop positive working relationships with all customer and employee touch points.Utilize Microsoft Dynamics CRM, Outlook, Excel, Company Cam, SharePoint and Client Portals for all daily functions.

Develop an array of strong client relations with Fannie Mae, Freddie Mac, Home Depot and moreCreate and manage a vast portfolio of projects simultaneously and provided updates regularlyEstablish strong relationships with Field Services to help provide clients with products that best suited the individual project’s needs and budget constraintsProvide exceptional account support to clients by providing progress updates, route planning, vendor follow up and processing special ordersImplemented tactful research and furnished effective resolutions to the client on billing or project inquiriesUtilize QuickBooks and Microsoft Dynamics CRM for estimates, invoicing, sales order records and report pulling

Provided owners with merchandising improvements and quick turn over on popular items, boosting sales yearEarned owners trust as serving as key holder, responsibly opening and closing the storeStrong leader of fifteen customer support staff members which included scheduling staff shifts and training on operating procedures and company policiesFostered an high morale environment which encouraged continual process improvements and low employee turn overMaintained accurate records of customer account activity and developed positive client relationshipsResponsible for all cash and inventory management involving the store