Samantha Fredericks Email and Phone Number

Facilitating relationships between the broker and the CompanyDeveloping strategies with the broker to increase growth and profitability Ensuring service levels are being maintained Acting as the intermediary when issues ariseMonthly statics reports of brokers progressHigh level of negotiation and communication skillsAnalysis of the external environment and it’s effects on the internal environment

Monthly Claims reporting to Compass1.1. Claims by Date of Loss report1.2. Any other reports that may be required2. Monthly summary of claims to Management:2.1. Multiple claimants2.2. Section Trends2.3. Breakdown of Fee’s paid2.4. Large Losses2.5. Outstanding reserves2.6. Any other report deemed necessary3. Efficient handling of technical or problematic claim queries3.1. Written response to technical or problematic queries relating to claims3.2. Telephonic response to technical or problematic claims queries4. Taking of calls from disgruntled brokers or clients and dealing with them in a manner that reflects the values of Garagesure5. Comprehensive and thorough investigation of complaints5.1. Investigating claims complaints of any nature timeously5.2. Providing feedback to the relevant parties6. Management of claims department employees6.1. Output6.2. Workflow6.3. Job Descriptions6.4. Review and training regarding process to ensure professionalism and better efficiency7. Contribution to board report8. Creation and collation of SOP’s for all claims processes

Handle the entire claims process:From notification of the claim, accurately record details of each claim and obtain relevant supporting documentation from the broker/client Guiding Claimants/broker through the claims processLiaising with Broker/Assessor/Loss Adjustor/Third Party/Client/Suppliers (Panelbeaters etc) Ensure throughout each claim that all relevant parties are kept fully aware of the progress Ensure that the best settlement terms are obtained on the client’s behalfAccurately process and control policy documentation and general correspondenceCommunicate effectively, both internally and externally

Registration of claims. Mandate to authorize and fast track up to R10 000Appoint assessors and investigators. Appoint contractors/ service provides to do replacementsNegotiate discounts on replacementsOpen files for repudiationsInform underwriters of claims tendencies/ adverse claims/fraudulent intentions by clientsApproves claims with delegated authority after verification of all documents and validity under the policy coverExercise proper judgment and decision making to analyse the claims exposure, to determine the proper course of action and to appropriately settle the claimUtilize critical thinking and solid judgement to solve problems, make decisions and resolve complex issues.Handle claims consistent with the company policies and procedures and “Best Practices”, and also in accordance with any statutory, regulatory and ethics requirements.Provide input on the review of the claims processes.Review and enhance the claims procedure manual for evaluation by the Claims ManagerCommunicates all claim activities timely and effectively to all stakeholdersBuild relationships with all relevant stakeholdersCompile Statistical Reports Above average knowledge of policy wording/ terms & conditions of cover

Supervise claims staff, direct flow, train, reviews, disciplinary actions, establish prioritiesRecruit and retain staff.Develop and maintain relevant policies, procedures and reference material necessary to provide accurate and timely claims processing. Work within departmental budgetary guidelines. Provide leadership and training for staff.Develop, implement and maintain production and quality monitoring reports for individual performance as well as overall department performanceEstablish and maintain a professional, supportive, client service-oriented workplace culture with high standards of individual and team performance.Monitor and report on individual and departmental level quality and production standardsApply corrective action, monitor and revise procedures as needed, ensure staff compliance with policies and procedures. Apply continuous quality improvement activities and training to reach and maintain high standards.Provide supervision and act as a resource for Claims staff.

To keep control of Santam Accounts Payable Business through the Management of Integrity reports and the reconciliation of AP related Accounts. To assist with AP problems solving, training and support to users as well as the creation of reports as required. To assist with current AP transition phase, with current and future projects by way of system set-up, testing, implementation, training and support. This role ensures that the risk associated with the changes, are minimized. Change management. Where systems and processes change, it is normally quite challenging to train staff as well as ensuring they remain positive, motivated and productive. Time management, delivering on tight deadlines, developing strategies and action plans as well as managing the reports & tasks on weekly/ ongoing basis for Santam_Ltd Accounts Payable.

Preparation and processing of suppliers documentationReconciliation and resolving of outstanding issuesCalculation of payments to be made to suppliersReporting.Managing annual rebates due to Santam by national suppliers.Ensuring that we claim all settlement discounts in respect of these suppliers.General administration

Liaising with brokers, adjusters, clients and service providersRegistration, payments and summaries of claimsNegotiation of claims with authority limitsProcessing of loss adjusters reportsWriting repudiation lettersHandling team in absence of team leaderTraining of junior / new colleaguesAppointing of loss adjustersHandling of an exclusive portfolio, mandated brokers as well as Group schemes both personal lines and commercial policy.Checking of discrepancy lists, double payments.Updating stolen vehicle information on a national system linking all Insurance companies and the SAPS