As a recent graduate of the Google IT Support Professional Certificate program, I have developed a strong foundation in troubleshooting, network protocols, operating systems, and cybersecurity. I am passionate about leveraging these skills to solve complex technical issues, deliver outstanding user support, and contribute to the smooth operation of IT infrastructures. The hands-on training I've received has strengthened my problem-solving mindset and deepened my enthusiasm for the evolving world of technology.My career has spanned diverse roles that have honed transferable skills essential to IT support. In the United States Army as a 25Q, I gained a keen understanding of telecommunications, network setup, and equipment maintenance—experience that directly translates to IT support environments. Working as a Merchandiser with Driveline Retail, I developed exceptional organizational and project management skills, ensuring that tasks were completed efficiently and accurately. In my role as a Customer Service Officer at Atlantis Consulting, I sharpened my communication and problem-resolution abilities, always putting the customer first—qualities critical in any IT support role.I am excited to bring my technical expertise, problem-solving skills, and customer-first mindset to a forward-thinking organization. Whether you're a recruiter seeking a passionate IT support specialist or a fellow industry professional interested in connecting, I’d love to start a conversation. Let’s discuss how I can contribute to your team or collaborate to grow our networks!
