Drive multi-industry client success by coordinating ~35 customer facility maintenance requests per month, expertly managing competing priorities to ensure on-time completion.Professionally communicate with network of 1K+ vendors nationally via phone, text, and online messaging to confirm submission, acceptance, and scheduling of jobs; regularly update clients on project status to facilitate quality customer service.Generate project efficiency by analyzing internal system reports and collaborating interdepartmentally.

Delivered exceptional US/international customer experiences by overseeing online order status and swiftly resolving concerns through live chat, email, and phone communication.Created invoices and completed orders as needed. Directed facilitation, tracking, and fulfillment of product warranty process, including repairs and quality control.Selected to train new CX staff; developed training materials, reference documents, how-to documents for online programs, and product reference sheets. Led shadow shifts and revised CX best policies &procedures documents and company-wide eyewear product training.

Promoted to coordinate all internal facility events, including scheduling, facility reservations, staffing, and day-of-event oversight. Maintained weekly reservation schedules and event sheets to relay facility information department-wide.Managed equipment desk & rental digital locker inventory, usage forecasting, budgets, purchasing, and maintenance.Interviewed, hired, trained, and supervised 17 student staff; performed additional HR functions such asscheduling and payroll. Conducted bi-weekly meetings, updating staff on new facility policies & procedures.Compiled and reported data regarding events, equipment, and accidents. Presented information on annual, monthly, and weekly basis to direct supervisor for department- and university-wide distribution.Optimized event preparation by creating event setup diagrams and information sheets. Streamlined facility information, supporting student staff, by serving as administrator of team website builtduring prior role. Standardized content and developed categories for efficiency and easier access.

Before transitioning to the full-time role of Facility Coordinator, I was in the role of Graduate Assistant at LSU. Influenced strategic planning by assisting Facility Manager in compiling and delivering annual risk management reports and inter-departmental facility reservations. Generated monthly retail/rental equipment inventory reports.Provided support and expertise regarding membership management, sales, troubleshooting, and special access groups; compiled and shared weekly facility & membership procedure updates to student staff.Onboarded, trained, and led 45 student staff after revising training and job responsibilities. Conductedscheduling, evaluations, and payroll approval.Strengthened department understanding/use of business management software Fusion by creating manual.

As an undergraduate student employee, I maintained facility upkeep and special event setups at the largest recreational facility on the campus of UT Austin. I also assisted with management and training of entry-level staff.