As an ambitious professional seeking a position within project management, I bring a wealth of experience in customer service and complaints handling, along with my Prince2Agile and change-management certification. My adaptability and innovative problem-solving skills make me a valuable and creative asset to any team. I thrive in diverse work environments that prioritize customer focus, open-mindedness and forward thinking. In my current role as Contact Centre Resolution Officer at Clarion Housing Group, I have successfully addressed and met customer needs, utilizing engaging communication and a poised, professional approach. As a Customer Complaints Coordinator, I worked to effectively manage and resolve customer complaints within tight deadlines. I also have prior experience as a Customer Services Representative at Shop Direct Group. My education includes GNVQ Business studies from Carshalton College and HND Business studies courses. I am proficient in computer skills, communication skills, and have a strong background in effective time management, collaboration and teamwork. I am excited to bring my skills and experience to a new role within project management.