As a passionate advocate for customer experience and user-centered design, I thrive on creating meaningful connections and driving solutions that enrich people's lives—whether it's through impactful dog training or enhancing user experiences in tech. With over 17 years of professional training experience, I’ve built a strong foundation in behavioral science, community engagement, and program development, alongside a growing expertise in data management and technology.At Pawsitive Marks, my own dog training business, I've honed my skills in crafting personalized training programs that not only meet the needs of clients but also create lasting, trust-filled relationships between pets and their owners. From developing a successful in-home and virtual training model to managing all aspects of the business, I've balanced creativity, customer service, and strategic problem-solving to drive growth and customer satisfaction.I’ve also had the opportunity to build community and support professional growth at the Karen Pryor Academy, where I managed an alumni program for over 1,800 graduates, enhancing member experiences through programming, support services, and event planning. My role at Companion Labs allowed me to merge my love for behavioral science with technology, working closely with product teams to refine a dog training device while advocating for user needs and enhancing the customer journey.My technical skills in data management, particularly with CRM systems, data analysis, and reporting, have been pivotal across all these experiences. Whether I’m using SQL-like tools to uncover insights or designing user-friendly systems to streamline business operations, my goal is to leverage data to improve processes and outcomes.I'm currently seeking opportunities in customer experience, user experience, and data management, where I can combine my passion for service, my analytical skills, and my drive for innovation. I’m excited to explore new challenges and contribute to teams dedicated to delivering excellence and making an impact.
Pawsitive Marks, Llc
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OwnerPawsitive Marks, Llc Jan 2014 - PresentDurango, Colorado, United States• Business Development and Management: Founded a single-member LLC offering science-based, LIMA (Least Invasive, Minimally Aversive) training to clients both in-person and virtually. Independently developed marketing strategies, designed promotional materials, and built a business website, cultivating a client base through organic growth and community outreach.• Tailored 1-on-1 Training Solutions: Created and implemented individualized training plans to address client goals, lifestyles, and dog-specific challenges. Emphasized a collaborative approach, enhancing the human-dog relationship through personalized, flexible training strategies that prioritized welfare and effective results.• Customer Experience and Relationship Building: Fostered strong client relationships by providing clear communication, consistent support, and hands-on coaching. Developed a deep understanding of client needs and adapted services to provide optimal value and support throughout their training journey.• Digital and Virtual Services Expansion: Pioneered virtual training services to expand reach and accessibility, leveraging digital platforms for remote coaching and support. Developed a user-friendly website with detailed service information, enhancing the client experience and ensuring smooth virtual interactions.• Business Operations and Data Management: Managed all aspects of business operations, from financial management and client onboarding to data tracking and customer records. Utilized CRM tools to streamline client communication, manage scheduling, and improve overall client experience.
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Dog And Customer Experience ManagerCompanion 2021 - 2023Remote• Drove Product Success and Customer Satisfaction: Played a pivotal role in the development and launch of an innovative consumer dog training device by combining canine behavior expertise with customer experience insights, contributing directly to product improvement and customer retention at a pet tech startup.• Customer Advocacy and Relationship Building: Managed the company’s first paid trial customers, establishing and maintaining strong client relationships. Acted as a bridge between customers and Product & Engineering teams to ensure customer feedback was integrated into product enhancements, improving overall user experience.• Protocol Design and User Experience Enhancement: Collaborated with cross-functional teams to design and refine training protocols for the device, enhancing its interactions with both dogs and users. - • Leveraged behavioral knowledge to ensure the device provided value and positive training outcomes, contributing to user experience success.• Data Management and Technical Support: Utilized CRM systems with embedded SQL-like functionalities to analyze customer data, track user behavior, and provide actionable insights to enhance the product. Managed data through filtering, sorting, and generating reports, assisting the team in making data-driven decisions to improve customer experience and training protocols. -
Alumni Relations CoordinatorKaren Pryor Clicker Training (Kpct) Mar 2018 - Jul 2021Remote• Alumni Program Management and Community Development: Oversaw an alumni membership program serving 980+ Certified Training Partners (CTPs) and maintained relations with over 1,800 KPA graduates. • Designed and executed specialized programming, events, and resources to foster ongoing engagement, professional development, and community support among members.• Customer Experience and Program Enhancement: Spearheaded multiple initiatives to enhance user experience by optimizing the management interface, updating the alumni directory, adjusting pricing and membership levels, and gathering client satisfaction feedback to drive continual improvement.• Financial Tracking and Budget Management: Managed financial operations, including recording, reporting, and forecasting revenue. Created comprehensive budget reports to ensure efficient use of resources and maintain financial health within the program.• Client Relations and Industry Representation: Served as the primary point of contact for CTPs, delivering exceptional customer service and support to ensure a positive member experience. Represented KPA at industry conferences, building brand presence and strengthening relationships within the broader training community.• Program Design and Resource Development: Developed educational content and resources to support CTPs in their professional growth, contributing to the advancement of humane, science-based animal training methods. Collaborated with cross-functional teams to implement new tools and processes for program delivery and support. -
Community Education CoordinatorSexual Assault Services Organization 2017 - 2018Durango, Co• Community Education and Program Development: Expanded awareness and understanding of sexual violence through educational programs and outreach initiatives to grant-funded community groups. Developed, coordinated, and delivered tailored prevention education programs to foster safer communities and promote informed dialogue.• Volunteer Management and Leadership: Successfully recruited, trained, and retained a team of prevention education volunteers, fostering an environment of support and teamwork. Provided ongoing mentorship and leadership, empowering volunteers to effectively deliver community education and outreach.• Data Collection and Grant Reporting: Spearheaded the collection and documentation of statistical data related to prevention, education, and outreach programs. Ensured accurate and timely data entry, supporting grant reporting requirements and informing program improvements.• Client Advocacy and Support Services: Acted as a dedicated advocate for survivors, offering emotional support and accompanying them to high-stress events or appointments. Provided critical access to community resources and support services, helping individuals navigate complex situations and improve their well-being.• Program Improvement and Community Impact: Implemented strategies for continuous improvement of education programs and advocacy services, using data-driven insights to optimize program delivery and enhance community engagement and support.
Samantha Haeussner Education Details
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Frequently Asked Questions about Samantha Haeussner
What company does Samantha Haeussner work for?
Samantha Haeussner works for Pawsitive Marks, Llc
What is Samantha Haeussner's role at the current company?
Samantha Haeussner's current role is Customer Experience Specialist | User Experience Advocate | Data Management Enthusiast | Canine Behavior Nerd.
What schools did Samantha Haeussner attend?
Samantha Haeussner attended Fort Lewis College.
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