Samantha Harbon Email & Phone Number

Stockton-On-Tees, Gb

Team Valley Trading Estate, England, United Kingdom

Billingham, England, United Kingdom

* Reviewing Purchase orders against contracts agreements, and managing the entire contract administration process. * Document issue / Sales Order / Contract Progress management (EXCEL) * Raising sales orders and monitoring their progress through the system (SYNCHRO) * Raising staged payments and final Invoices (SYNCHRO) * Distribution of information to relevant departments* Compilation of customer schedules, assisting with monthly statistics and sales report*… Show more * Reviewing Purchase orders against contracts agreements, and managing the entire contract administration process. * Document issue / Sales Order / Contract Progress management (EXCEL) * Raising sales orders and monitoring their progress through the system (SYNCHRO) * Raising staged payments and final Invoices (SYNCHRO) * Distribution of information to relevant departments* Compilation of customer schedules, assisting with monthly statistics and sales report* Maintenance of progress reports* Adherence to company QA procedures* Building relationships with clients to understand their needs and provide an exceptional service* General administration duties Show less

Doncaster, England, United Kingdom

* Developed and implemented a project management system that improved team collaboration and communication, resulting in a 8% increase in technician efficiency in Q2• Developed and managed project timelines and budgets, resulting in a 12% increase in Technician Productivity Q1-Q2• Developed a system for tracking and monitoring project progress that resulted in a 12% improvement in goodwill expenditure Q1-Q2.• Created a new system for tracking and monitoring project… Show more * Developed and implemented a project management system that improved team collaboration and communication, resulting in a 8% increase in technician efficiency in Q2• Developed and managed project timelines and budgets, resulting in a 12% increase in Technician Productivity Q1-Q2• Developed a system for tracking and monitoring project progress that resulted in a 12% improvement in goodwill expenditure Q1-Q2.• Created a new system for tracking and monitoring project progress, resulting in a 10% improvement in Parts aged dept• Answered incoming phone calls and emails from customers, providing accurate and timely responses• Assisted in preparing reports and presentations for senior management, ensuring accuracy, timeliness and training and development needs • Coordinated with vendors to ensure timely delivery paperwork to reduce overall claim submission time • Audited technicians write ups to ensure claim submission accuracy • Identified areas of improvement in existing financial systems and procedures, resulting in cost savings and improved accuracy• Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner• Negotiated contracts with suppliers and vendors, resulting in a 7.5% reduction in expenses• Prepared and presented financial reports to management and stakeholders, providing insights into performance trends and opportunities• Generated weekly, monthly, and annual financial reports for management• Researched and resolved customer billing disputes, resulting in improved customer satisfaction and retention• Processed financial transactions and maintained accurate records, resulting in the successful completion of the company’s annual audit• Collaborated with other departments to resolve billing and invoicing issues• Researched and resolved customer inquiries, improving customer service and satisfaction Show less

Billingham, Stockton-On-Tees, United Kingdom

* Utilized sales techniques and strategies to build customer relationships and close sales, increase in sales• Recognized and responded to staffs individual needs and learning styles• Worked with project managers to develop and implement strategies for cost savings and resource optimization• Processed transactions accurately and efficiently, ensuring that all transactions were completed week to week and month to month targets • Assisted customers with locating items… Show more * Utilized sales techniques and strategies to build customer relationships and close sales, increase in sales• Recognized and responded to staffs individual needs and learning styles• Worked with project managers to develop and implement strategies for cost savings and resource optimization• Processed transactions accurately and efficiently, ensuring that all transactions were completed week to week and month to month targets • Assisted customers with locating items and providing product information• Handled customer complaints calmly and professionally, resolving customer issues in a timely manner• Operated cash register, credit card machine, and other electronic equipment accurately and efficiently• Created reports and documents as requested by the office manager• Created and distributed weekly operational updates to keep employees informed of changes and progress• Greeted and assisted visitors, providing a welcoming and professional environment• Developed and implemented processes and procedures to streamline office operations• Assisted with budgeting and forecasting, providing insights and recommendations to management for price increases , customer spends , etc • Analysed customer data to uncover trends and insights, resulting in improved customer service and product development• Collaborated with cross-functional teams to identify and resolve customer issues in a timely manner• Developed marketing campaigns to increase brand awareness and customer acquisition Show less

South Shields, Tyne And Wear, United Kingdom

* Sales Person of the Quarter , Q3. • Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty• Negotiated and secured key partnerships with industry-leading clients that generated additional revenue• Developed and implemented a comprehensive customer loyalty program that increased customer lifetime value by 9%• Developed and executed a successful marketing campaign that generated 300 leads for Q4 , 2017- Q1 2018… Show more * Sales Person of the Quarter , Q3. • Built and maintained relationships with key stakeholders to ensure customer satisfaction and loyalty• Negotiated and secured key partnerships with industry-leading clients that generated additional revenue• Developed and implemented a comprehensive customer loyalty program that increased customer lifetime value by 9%• Developed and executed a successful marketing campaign that generated 300 leads for Q4 , 2017- Q1 2018. Passed this onto my colleague when I departed from Biffa to ensure the growth continued. • Created an effective lead generation process , Passed this onto my colleague when I departed from Biffa to ensure sales targets forcasted were still met in Q4 2017 - Q1 2018. • Developed and implemented a comprehensive pricing strategy • Prepared and presented financial reports to senior management and external stakeholders• Analyzed financial data to identify trends, risks, and opportunities for improvement Show less

Bell Truck And Van - Wetherby

• Generated comprehensive reports on customer feedback, resulting in a 15% increase in customer loyalty• Handled customer inquiries and complaints in a professional and timely manner, resulting in a 25% increase in customer satisfaction scores• Resolved customer disputes and complaints quickly and satisfactorily• Scheduled HGV & LVC Vehicles for MOT , Inspections , Tachograph and Servicing• Used active listening to identify customer needs, resulting in an increase in… Show more • Generated comprehensive reports on customer feedback, resulting in a 15% increase in customer loyalty• Handled customer inquiries and complaints in a professional and timely manner, resulting in a 25% increase in customer satisfaction scores• Resolved customer disputes and complaints quickly and satisfactorily• Scheduled HGV & LVC Vehicles for MOT , Inspections , Tachograph and Servicing• Used active listening to identify customer needs, resulting in an increase in sales of additional services and products • Sales Person of the Year for Q3 sales results for Mercedes Benz Service Care Plan , ensuring retention of customer for 2 years. • Developed and implemented promotional campaigns to increase customer engagement• Established a presence in new markets and territories, not afraid to knock on a door if the workshop got quiet!• Researched and identified new market opportunities, resulting in a increase in market share• Developed and managed partnerships with vendors and suppliers, resulting in improved customer service and cost savings• Developed and implemented a social media strategy that increased brand awareness and engagement • Conducted market research to identify customer needs and preferences, resulting in improved customer experience and satisfaction Show less

Billingham

• Trained and mentored new customer service agents in Mercedes Benz procedures and customer service best practices• Exceeded customer service expectations by providing friendly and courteous service to all guests• Developed customer service scripts that increased product knowledge among customer service agents • Developed and implemented a customer service protocol that improved customer service quality • Participated in board meetings to provide guidance and… Show more • Trained and mentored new customer service agents in Mercedes Benz procedures and customer service best practices• Exceeded customer service expectations by providing friendly and courteous service to all guests• Developed customer service scripts that increased product knowledge among customer service agents • Developed and implemented a customer service protocol that improved customer service quality • Participated in board meetings to provide guidance and advice on strategic decisions• Conducted comprehensive market analysis to identify new opportunities and potential areas of growth• Developed and maintained a comprehensive database of customers and contacts to facilitate customer outreach and engagement• Provided timely and accurate advice to customers that enabled them to make informed decisions• Wrote effective communications materials to educate the customers on Mercedes Benz Mobilo• Cash Handling , Retail Invoicing Show less

Stockton-On-Tees, England, United Kingdom

Service Advisor / Sales

Billingham

• Dealing with customer service booking, offering quotes from Mercedes Benz Fixed pricing and promoting current offers. • Using POLK (Predictive Marketing through POLK Connect) system targeting new and existing customers to retain/gain business.• Dealt with all SLA’s and Dealer refusals direct with the workshop personnel using data gathered from the Mercedes Benz Infonet.• Carried out weekly WIP analysis and monitored CSI Reports and carried out customer call backs were required.

Stockton

•Dealing with customer orders, processing quotes and updating WIMS system (Waste Information Management System).•Processed non-conformance reports, maintained customer contact until the issues had been thoroughly investigated.•Sourced cheaper services to increase the overall profit margin of the business and ensure the customers got the best level of service at the best possible price