• Investigate auto claims, valuing up to $1m+ by interviewing the claimant and witnesses, consulting police records, and inspecting vehicle damage • Evaluate claims to ensure validity, determine liability, and negotiate settlement value • Handle customer service escalations and technical questions with expert knowledge of insurance regulations and insurance policies • Serve as a resource to senior management by providing vital feedback on current company procedures and workflow to initiate required process improvements • Assess the cost and/or value of a claim as well as identified fraudulent claims for further investigations and research

• Increased purchase totals by 50% along with developing and executing weekly sales promotions and marketing campaigns to drive sales of 300+ products and generate revenue of $100,000 in the first 3 quarters • Monitored and maintained adequate inventory levels to avoid out of stock situation • Maximized client satisfaction and retention by delivering exceptional customer service, leading to increased repeat/referral business • Analyzed and examined invoices, work orders, consumption reports, and demand forecasts to estimate peek delivery periods and issue work assignments, resulting in effective management of workload • Conceptualized and established a membership loyalty program to increase sales volume by 85%

• Maintained outstanding levels of timely arrivals and departures while keeping a steadfast commitment on safe driving and passenger security • Adhered to a precise schedule while adjusting to evolving traffic and weather conditions by modifying schedules as needed and/or appropriate • Enforced orderly conduct rules to maximize safety for all passengers as well as performed post-route inspections to ensure optimal vehicle functioning

Gained advance knowledge of office and clerical duties.Conducting high volumes of Inbound/ Outbound calls.Proficient knowledge in all filing systems and keeping up to date purging of old records.Taking messages, scheduling meetings for perspective and established cliental, interviews, and bookingtrips for out of town license renewal seminars and conferences.Proficient in all Windows operations and all Microsoft Office tools (Microsoft Word, PowerPoint, Spreadsheet, Office, etc.)Updating all Office computers and drives.

• Provided leadership, guidance, and oversight to a team of 25+ members in multiple locations, translating to optimum staff performance • Developed, implemented, and optimized programs to manage on site customer service representatives, resulting in outstanding client service • Patrolled facility to serve as a general security presence and deterrent to crime • Provided a secure environment by managing security issues and emergency situations appropriately and in a timely manner • Maintained entrance gate access control, examined vehicles for unauthorized items, issued visitor passes, and excluded unauthorized persons from entering to protect both visitors and employees

• Maintained safe environment by enforcing regulations and procedures designed to prevent security breaches • Ensured risk-free premises by monitoring facility through surveillance camera systems • Communicated safety concerns and unusual circumstances both verbally and in written reports while managing and providing all necessary paperwork for initiating legal actions

• Oversaw scheduling and payroll administration for 100+ employees to maintain optimized workflow and avoid staff escalations/grievances • Created training methods and manuals to guide employees and improve learning experience • Recruited, managed, trained, and mentored 300+ new service representatives per year to build and provide a competent workforce • Conducted site reviews and security audits to identify, discuss, and address areas of concern as well as improvements

• Functioned as go-to-person for over 24 new and existing team members after gaining extensive knowledge and in-depth expertise required to perform the role • Promoted within just 4 months to position of Assistant Sales manager on displaying strong work ethics and superior performance • Increased purchase totals 40% to contribute towards business growth and organizational success • Mentored new sales associates in sales tactics and performance improvement techniques, resulting in enhanced productivity • Managed, maintained, and grew 150 existing client accounts by providing quality customer service • Handled 60+ cold calls daily while responding to inquiries, addressing concerns, providing required information, and identifying prospective clients by utilizing excellent communication skills

• Open/ Closing store duties to include monetary projection, counting, and depositing; Cleaning and product organization • Product inventory and ordering to ensure monthly stock projection accuracy to minimize food/ supply waste • School and work study programs • Managed, maintained, and grew new client accounts by providing quality customer service