Samantha Hess

Samantha Hess Email and Phone Number

Chief Experience Officer @ United Heritage Credit Union
Austin, TX, US
Samantha Hess's Location
Austin, Texas, United States, United States
Samantha Hess's Contact Details

Samantha Hess work email

Samantha Hess personal email

About Samantha Hess

Samantha Hess is a Chief Experience Officer at United Heritage Credit Union. She possess expertise in customer service, financial analysis, microsoft excel, accounts payable, account management and 26 more skills.

Samantha Hess's Current Company Details
United Heritage Credit Union

United Heritage Credit Union

View
Chief Experience Officer
Austin, TX, US
Website:
uhcu.org
Employees:
209
Samantha Hess Work Experience Details
  • United Heritage Credit Union
    Chief Experience Officer
    United Heritage Credit Union
    Austin, Tx, Us
  • United Heritage Credit Union
    Chief Operations Officer
    United Heritage Credit Union Nov 2022 - Present
    Austin, Texas, Us
  • United Heritage Credit Union
    Vp Of Digital Operations & Services
    United Heritage Credit Union Jun 2021 - Nov 2022
    Austin, Texas, Us
  • United Heritage Credit Union
    Avp Of Digital Services
    United Heritage Credit Union Nov 2017 - Jun 2021
    Austin, Texas, Us
    Responsible for the development, implementation, enhancement and support of the digital banking products and services (online banking, mobile banking, mobile apps, remote deposit capture, eStatements, Web BillPay, mobile wallets, online account opening, DocuSign, and P2P) that United Heritage provides to its members.
  • United Heritage Credit Union
    Product Specialist
    United Heritage Credit Union Feb 2013 - Nov 2017
    Austin, Texas, Us
    Responsibilities include:• Subject Matter Expert (SME) for all internal products as well as those provided by third parties• Providing support to branch employees with regards to compliance with credit union policy and procedure and mitigate risk at account establishment• Project Manager for financial services process improvement initiatives• Technical writer for job aids and other training materials for staff regarding products• Identifying and communicating core system issues that support the handling of deposit products, and recommend solutions for resolution• Testing software prior to implementation and the vetting of testing issues reported• Annual reporting of unclaimed property to the Texas Comptroller of Public Accounts• Annual review of IRS tax forms 1099-INT, 1099-R, 1099-Q, 5498, 5498-ESA, and 1042-S for accuracy prior to distribution• Conducting any necessary research and, when applicable, corrections to the IRS tax forms mentioned above• Manage various Credit Union inventory items and pricing
  • United Heritage Credit Union
    Branch Manager
    United Heritage Credit Union Aug 2009 - Feb 2013
    Austin, Texas, Us
    Responsibilities included:• Planning, directing, and maintaining sales and service efforts of branch/staff• Meeting defined strategic, sales, and quality goals• Recruiting, training, and the ongoing coaching of employees• Evaluation of staff performance• Staff schedule creation, leave review, and timecard approval• Resolution of any escalated member or staff issue• Identifying and evaluating branch trends
  • A+ Federal Credit Union
    Member Service Counselor And Member Associate
    A+ Federal Credit Union Aug 2007 - Oct 2008
    Austin, Texas, Us
  • Greater Central Texas Federal Credit Union
    Assistant Bookkeeper
    Greater Central Texas Federal Credit Union Aug 2006 - Aug 2007
  • Extraco Banks
    Personal Banker
    Extraco Banks Mar 2005 - Aug 2006
    Waco, Texas, Us

Samantha Hess Skills

Customer Service Financial Analysis Microsoft Excel Accounts Payable Account Management Banking Symitar Synapsys Accounting Microsoft Office Microsoft Word Project Management Inventory Management Branch Management Escalation Resolution Social Media Sales Management Project Coordination Evaluations Account Reconciliation Adp Ezlabormanager Quality Control Leadership Outlook Time Management Sales Consumer Lending Customer Retention Microsoft Visio Cascading Style Sheets Html

Samantha Hess Education Details

  • Uva Darden Executive Education & Lifelong Learning
    Uva Darden Executive Education & Lifelong Learning
    Cues Ceo Institute Iii: Strategic Leadership
  • Cornell Executive Education
    Cornell Executive Education
    Cues Ceo Institute Ii: Organizational Effectiveness
  • Wharton Executive Education
    Wharton Executive Education
    Cues Ceo Institute I: Strategic Planning
  • Texas A&M University - Central Texas
    Texas A&M University - Central Texas
    Master Of Business Administration (M.B.A.)
  • Texas State University
    Texas State University
    Finance

Frequently Asked Questions about Samantha Hess

What company does Samantha Hess work for?

Samantha Hess works for United Heritage Credit Union

What is Samantha Hess's role at the current company?

Samantha Hess's current role is Chief Experience Officer.

What is Samantha Hess's email address?

Samantha Hess's email address is sl****@****ail.com

What schools did Samantha Hess attend?

Samantha Hess attended Uva Darden Executive Education & Lifelong Learning, Cornell Executive Education, Wharton Executive Education, Texas A&m University - Central Texas, Texas State University.

What skills is Samantha Hess known for?

Samantha Hess has skills like Customer Service, Financial Analysis, Microsoft Excel, Accounts Payable, Account Management, Banking, Symitar, Synapsys, Accounting, Microsoft Office, Microsoft Word, Project Management.

Who are Samantha Hess's colleagues?

Samantha Hess's colleagues are Jackie Watson, Christina Rosas, Reva Key, Carrie P, Audrey Bowen, Vue Clee, Alecia Richards.

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