Key Skills:Excellent communicator, decision maker and organisational skillsPerformance management, including managing probation, conduct, disciplinary process and grievance and long term absenceCoached and developed team members to a high standard of customer serviceFacilitated group discussions within in the team to share best practiceResponsibilities:People management and developmentRegular individual performance reviews setting individual development and performanceEffectively delegate workloads amongst groups and individuals Measured productivity to ensure workload completionImplementing and managing Employee Engagement through change