Samantha Howcroft Email & Phone Number

London, England, United Kingdom

London, England, United Kingdom

London, England, United Kingdom

Processing of Euro Clearing payments, Liquidity Management support the Front office business area and ensuring completion of daily obligations in accordance with Head Office Rules, Regulations and Compliance policy

Basildon

Pountney Hill House, 6 Laurence Pountney Hill, London Ec4R 0Bl

o Operations lead to resolve technical issues and working with development to grow the operationo Reconciliations and bespoke reporting using a combination of basic SQL, excel formulas and pivot tableso Working closely with client’s (credit controllers) to keep their ledgers up to dateo Onboarding of new clientso Entire operational set up of new clients (KYC and risk analysis included)o Upsell / Cross-sello Payment processing/authorising o Treasury movementso Cash flow managemento Debt managemento Monitoring financials and media alertso Project managemento Using/manipulating data to create reporting, come up with sales strategies, risk analysis and to identify areas for product improvemento Client site visits for the purpose of KYC and relationship buildingo Managing relationships with funding partners

London, United Kingdom

o Send payments according to banking systemso The use of data cash services to assist with declined customer cardso Monitor client payment activities (report any suspicious activity to financial crime)o Send client bank withdrawal requests using banking systemso Be the first point of contact for high level payment queries. Contact banks when necessary.o Deal with external client queries professionally by email, web-chat or telephoneo Apply funds to client accounts in a timely and accurate mannero Manage the processing of all online and manual payments via BAC’s, CHAPS and cheques, in a timely and accurate mannero Act in accordance with FSA and compliance regulationso Perform security and accuracy checkso Work with other departments to escalate and resolve issues and/or faultso Generate reportso Training new members of staffo FX conversionso Account reconciliations

Southend-On-Sea

o Sending swiftso Keying CHAPs paymentso Dealing with inter account switching querieso Attempting to recall incorrectly made faster payments by liaising with other banks.o Involvement in a project to reshape faster payments (credit recovery project)o I am a lean representative for the payments department.o A faster payments point of contact for all staff in the bank.o Conduct/take part in continuous improvement sessionso I also have foreign exchange experience as assisted this team when required.

Southend-On-Sea, Essex

o Manage the processing requirements for 18 top grossing companieso Check all new applications received contain all required information before passing to new accounts to process. (usually done by new accounts for smaller customers)o Work with the new accounts team to ensure the companies master account and all attached cardholders are set up correctly as per the company’s requirements.o Provide daily support to the point of contacts and card holders at the company.o Provide daily support to the business managers of these companieso Raise and manage incidents when requiredo Build merchant blocking codes to stop cardholders using certain retailers. o Build preferred vendor codes to restrict cardholders from purchasing certain items or services. (Items/services need to be categorized and then blocked)o Meet with relationship managers and customers twice a year to discuss any improvements that can be made.

Southend-On-Sea, Essex

o Dealing with business banking queries for both customers and relationship managers.

Southend-On-Sea, Essex

o Dealing with the repairs to incomplete/incorrect applicationso Liaising with relationship managerso Prepping, keying and checking new accounts.

Geography/Biology/Advance Ict

Education record