Samantha Hunter Email & Phone Number

Elizabeth, Nj, Us

Greet, check-in and check-out guests and respond to inquiries and problems in an efficient, courteous, and professional manner to achieve maximum customer satisfaction while complying with all SOPs and LSOPs.· Handle guest registration and room assignments, accommodating special requests whenever possible verify accuracy of name, method of payment, rates, and market segments.· Pre-register, block reservations and make same day reservations and when necessary, future reservations following hotel rate structures, discounts, and sell strategies and inform the sales team of any company leads.· Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.· Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc.· Cancel room reservations according to procedure. Treat customers in a professional and courteous manner according to procedures. Keep the lobby and work area clean and organized, including restocking food and beverages in the market and paper and pens in the business center. Inventory operating supplies and inform management of any items needed to be ordered. Communicate efficiently with other departments of the hotel such as housekeeping and maintenance to meet guest requests and resolve any guest concerns. Communicate with sales team regarding upcoming needing reservations, group blocks, group room assignments, and group charge routing. Complete shift check list as specified. Must always wear an approved uniform, maintain personal hygiene and appearance. Perform any additional task performed by peers.

Hawaii, United States

· House Attendant: Cleans and maintains lobbies, guest corridors and assigned areas of the property. Collect dirty linen from Room Attendant carts and deliver laundry for cleaning. Supply clean linen to Room Attendants. Collect and dispose of trash and recycled materials collected by Room Attendants.· Housekeeping Supervisor: Monitoring housekeeping staff and inspecting clean rooms to ensure standard cleanliness are met. Maintaining stocks, training new employees, scheduling shifts, assigning rooms to house attendants, and dispatching guest request to house attendants.· Fairmont Gold Supervisor: Providing guests a five-star experiences by welcoming them with private check in and check out. Verifying guests’ registration information, processing payments, issuing room keys, and directing guests to their room. Manage guest complaints and making reservations. Assist in selling guest rooms and other services and amenities throughout the hotel. Managing mail, luggage, and deliveries. Arranging transportation and excursions upon guest request.· Banquet Server: Perform all tasks associated with setting up, serving, and breaking down of function rooms where banquet food service activities are performed. Responsible for the prompt, courteous, smooth, and efficient service of food and beverage to guests during banquet and outdoor functions.· Front Desk Agent: Check guest in and out of the hotel. Verify guest registration information, process payments, issuing room keys, and directing guest to their rooms. Block rooms in the computer, prepare key packets and pre-register designated guest. Empathetically listen to guest inquires and provide appropriate responses. Maintain confidentiality of all guest and hotel information. Resolve discrepancies on the room status report with Housekeeping. Issue safe deposit boxes to guest and ensure security of key.

Jersey City, New Jersey, United States

· Communicating with customers in a professional manner, in writing as well as verbally.· Show respect, take personal responsibility and able to handle stressful situations.· Building and maintaining relationships with existing and new customers to establish trust with the customers. Listen and understand customers.· Identify and report improvement areas according to company procedures.· Helping customers with all their inquiries.· Assisting customers with on-going marketing campaigns.· Assist payment and fraud specialists in upholding the security of the company and preventing fraudulent activities.· Handling and verifying KYC documents.· Escalating and following up customer cases· Advising players on responsible gaming tools and acting proactively on player’s gaming patterns.· Logging task in accordance with company guidelines.

Livingston, New Jersey, United States

· Oversees all aspects of the dining room operation, including staff scheduling, training, setup, service, breakdown, cleanliness, equipment, furnishings, and ordering of service-related food and service supplies for dining.· Greeting guest, solving customer complaints, filling reports, and making sure the dining area is clean and organized. Prep Cook: Responsible for the preparation of ingredients and stations used in the cooking process, as well as maintaining the kitchen and ensuring it is clean and sanitized. Portioning, shredding or slicing, preparing, chopping, labelling, dating, and storing everything properly.

Bartender: Work directly with customers by mixing and serving drink orders. Verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies.· Server: Provide excellent customer services, greet customers, and present menus, make suggestions based on their preferences, take drink and serve food/drink orders. Up-sell when appropriate, arreange table setting, deliver checks and collect payments, always keep table clean and tidy.

West Orange, New Jersey

Bartender: Work directly with customers by mixing and serving drink orders. Verifying age requirements, knowing alcohol pairing and tastes, knowing how to make traditional and classy drinks, processing payments, managing inventory and cleaning bar supplies.· Server: Provide excellent customer services, greet customers, and present menus, make suggestions based on their preferences, take drink and serve food/drink orders. Up-sell when appropriate, arreange table setting, deliver checks and collect payments, always keep table clean and tidy.

Newark, Nj

Responsible for building the planters, a shed and the fence with a group to put in the garden. Clean out the space given for the garden and design the community garden as planned. Pick up trash form off the street with a group and keep the streets clean for the summer.

Newark,Nj

Responsible for tutoring middle school summer school. Teaching math and helping them with assignments in class. Responsible for individual work to help student understand the problem gradually

Nweark,Nj

Responsible for supervising the girls and teaching them sports such as basketball, softball, football, etc. Taking them to their activities and making sure they eat lunch.

Bachelor'S Degree, Hospitality Administration/Management

Education record

Activities and Societies: honor society, volleyball, student government, track and field,