Samantha Chen Email & Phone Number

• Tailored app design and initiative presentations to stakeholders
• Implemented insights from user interviews into design features
• Utilized competitive analysis and industry research in the redesign of the Connect+ profile page

Boston, Massachusetts, United States

• Created a mobile app prototype for the BU Arts Initiative from start to finish (research, design, test, redesign) as the lead researcher, point of contact with the client, and designer
• Conducted user and usability testing interviews to create user journeys, stories, and personas
• Utilized user insights and feedback to design intuitive and efficient app features user flows
• Collaborated with a team of software engineers to revitalize and debug UmpScores existing app to improve the app experience to be more intuitive and efficient
• Redesigned the app infrastructure while maintaining the client's core identity and reinvigorating the user experience

• Delivered accurate and efficient service in a fast paced environment
• Maintained communication between the front staff and the kitchen staff concerning product supply and quality control-Assisted with managing and training new employees