• Tailored app design and initiative presentations to stakeholders• Implemented insights from user interviews into design features• Utilized competitive analysis and industry research in the redesign of the Connect+ profile page

• Created a mobile app prototype for the BU Arts Initiative from start to finish (research, design, test, redesign) as the lead researcher, point of contact with the client, and designer• Conducted user and usability testing interviews to create user journeys, stories, and personas • Utilized user insights and feedback to design intuitive and efficient app features user flows• Collaborated with a team of software engineers to revitalize and debug UmpScores existing app to improve the app experience to be more intuitive and efficient• Redesigned the app infrastructure while maintaining the client's core identity and reinvigorating the user experience

• Delivered accurate and efficient service in a fast paced environment• Maintained communication between the front staff and the kitchen staff concerning product supply and quality control-Assisted with managing and training new employees