Providing excellent 5 Star customer service both internally and externally. Dealing with any queries with solutions to full potential. Communicating with each department through appointments and responsibilities. Using program systems such as Visual One. Handling cash and accounting.

Conferences and Banqueting: set-up of events, attention to detail, serving food in a specific routine, providing excellent customer service, solving any queries/issues, ensuring everyone has everything they need. Service may include events holding up to 550 people.Reception: completing day/night check list such as creating a ‘daily’ providing information to all departments of any events, offers, in-house guests and duty managers rotas. Providing a warm welcome from start to finish when checking in and checking out a guest – insuring correct information is serviced as well becoming aware of any services the guest may require. Updating emails and replying to any outstanding. Answering out-going phone calls and in-house calls. Using radio technology to contact any department if needed. Crozier Bar: cleaning and re-stocking duties, dealing with customer queries, taking food orders and serving food, bar work, coffee making skills, bistro training, providing excellent customer service, catering to celebrity personnel requirements with affected time keeping. Mitre Restaurant: taking food orders, serving food using an effective system using numbers, ensuring restaurant is ready for dinner/ready for breakfast, ensuring a five-star standard is provided, cleaning and resetting tables, dealing with customer queries, reating an experience for the customer through fine-dining/afternoon teas, offering a warm welcome from start to finish.

Taking food orders and serving food, dealing with customer queries, cleaning and resetting tables, bar work, cleaning and re-stocking duties, basic fire training, assistant supervisor duties e.g. organising events for customers, responsibilities of other workers roles ensuring they are completed correctly, catering to celebrity personnel requirements e.g. ensuring Celebrity guests receive the highest of standards when visiting/preforming in the nightclub, providing a high standard of customer service.