• Established relationships with 40+ clients as part coach, therapist, project manager and subject matter expert• Managed project through completion within newly established market in Boston• Developed a strong understanding of customers’ needs and outcomes to ensure achievement of project goals• Balanced and executed multiple projects simultaneously meeting timelines 98% of the time• Received 10/10 top marks on customer satisfaction on 97% of projects, driving future customer referrals• Initiated and maintained communication and relationships with 15+ communities and vendors to facilitate project phases in alignment with account strategy• Key point for customers throughout entire project engagement • Oversaw complex logistics for multiple stakeholders for project plan• Continuously sought out new learning opportunities and subject matter expertise

• Project managed and launched Wily’s virtual hiring initiative• Managed communications for startup non – profit• Partnered closely with Executive Director, Director of Development, Director of Operations to execute annual appeal based on fundraising goals

-Work with clients to help translate their goals and ideas into design concepts.-Brainstorm and create, visual versions of brands, messages, and communications. -Help people and businesses get their messages across.

Center Management, Volunteer Management • Served as a liaison between guests and Advocacy Services• Led groups and classes (including a Tech Goes Home, 15-hour class), trained & supervised volunteers and interns, developed and provide training programs to educate volunteers on RC policies and & procedures • Scheduled volunteers and work with volunteer manager to ensure proper staffing 100+• Tracked daily activities for data analysis of center productivity • Make it about being a fun person and creating a community Ensured regular and on-going communication with volunteers & promote a sense of teamwork.

- Serves as a liaison to advocacy, medical and other services- Establish supportive/trusting relationships with guests- Respond to guests’ emergency needs for help with trauma, clothing, food and other necessities- Coordinate showers, laundry, and access to other services- Provide immediate crisis de-escalation intervention- Implement shelter policies and procedures through guest education- Participate in meetings, professional development training and orientation of new staff and volunteers- Assist with organization of donations, toiletry closet, inventory

• Created, updated, and executed thorough project plan in project management software • Assigned action items and homework for clients to ensure all attention to detail was completed• Navigated resource constraints under a tight time frame to successfully execute customer events• Ensured customers success through mutual action plans• Gained customer buy-in through relationship building with seamless event execution

-200 RYT Teaching classes with a fun and unique style-Vinyasa-Hatha-Restorative, Gentle

-Solicited donations and managed donor relations -Worked hands-on with associate director for annual event plans-Designed all print materials for annual event
Prepared venue for event, poster displays, silent auction set-up