Samantha Abbott Email and Phone Number
StrengthsFinder Top 5: Learner | Achiever | Responsibility | Analytical | DeliberativeMeyers Briggs Personality: INTJ“If you define a problem correctly, you almost have a solution” -Steve Jobs. I start with this quote because in my professional experience I witness all too often that people are hard-wired problem solvers. Initially this seems like a great thing, but this evolutionary urge to quickly fix issues can often produce the opposite outcome. My mission is to help organizations solve problems more effectively and efficiently by asking the right questions, gathering and interpreting data, testing and implementing solutions, and measuring and documenting results. I am passionate about creating a culture of continuous improvement, collaboration, and innovation.I am a lifelong learner who constantly updates my skills and knowledge, as evidenced by my certification in Business Process Management from Villanova University and my multiple certifications in Power BI from LinkedIn. My Top 5 skills: problem solving, continuous improvement, servant leadership, collaboration, and data analysis and interpretation.I enjoy working with individuals who are determined to find the best solutions for their challenges and who are open to learning new methods and tools. I use Lean Six Sigma, Kaizen, and other methodologies to streamline workflows, enhance quality, reduce costs, and increase customer satisfaction. I also develop and deliver training, coaching, auditing, and change management programs to ensure alignment and engagement across the organization. I enjoy working with diverse stakeholders and collaborating with other departments to achieve common goals and deliver value.I have experience in healthcare, DME, telecommunications, and commercial real estate, but the beauty of business process improvement is that the methodology is universally beneficial to any industry.
Amh
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Director Enterprise SolutionsAmh Jul 2024 - Present -
Director Of Business Process ManagementHolladay Properties Feb 2019 - Apr 2024Nashville, TennesseeEvaluated, designed, executed, measured, monitored, and controlled business processes. - Lead a project to create and maintain job manuals for all positions within the company which reduced the initial training time needed for newly hired associates to begin independent work. - Developed the policies, procedures, and templates governing standard operating procedures that are now utilized within the company providing consistent direction and protocols. - Implemented, managed, and analyzed company financial reporting in Power BI which became the basis for company wide data driven decision making. -
Quality Assurance And Compliance ManagerHolladay Properties Jun 2015 - Feb 2019Greater Nashville Area, TnI supported a team that managed Contract Administration and Insurance Analysis. My role also included sustainability reporting, project management, process improvement, operational strategy, data analysis, and process automation. - Created a new contract process that improved contract compliance by 15% and insurance compliance by 10% within the first year of implementation. - Performed internal audits for all departments with a focus on identifying improvement opportunities. These audits lead to many successful process improvement projects. -
Perioperative PhlebotomistSaint Thomas Health Nov 2014 - Jun 2015Greater Nashville Area, TnMy role included ordering medical testing based on surgical orders, carrying out those orders (blood draws, EKG, etc.), and managing patient medical records. - Established a new central control board for patient intake that allowed for more efficient coordination of nurses and technicians. This new process decreased lobby wait times from 23 minutes to 7 minutes. - Created a job manual for my role prior to leaving so that my replacement could have a smooth transition into the department. -
Training SpecialistT-Mobile Jan 2003 - Mar 2008Greater Nashville Area, TnI was a trainer at a customer care call center. I was committed to a class of 15-18 people for a period of 8 weeks. I trained on soft skills, technical troubleshooting, billing, de-escalation, and active listening. - Created new training curriculum that utilized on the job tools from day one rather than delaying the introduction. This change improved call quality and employee confidence once training was complete. - Revised the quality evaluation process to include weighing the customer experience heavier than it was previously weighed.
Samantha Abbott Education Details
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Certified Professional In Business Process Management -
Biology, General
Frequently Asked Questions about Samantha Abbott
What company does Samantha Abbott work for?
Samantha Abbott works for Amh
What is Samantha Abbott's role at the current company?
Samantha Abbott's current role is Leader of Business Transformation | Business Intelligence | Change Management | Problem Solver | Training & Development | Continuous Improvement | Data Analytics | Lean Six Sigma | Team Leadership.
What schools did Samantha Abbott attend?
Samantha Abbott attended Villanova University, Motlow State Community College.
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Samantha Abbott
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