Oversees a diverse portfolio of social enterprises, including HOMESpun Boutique, HOMEBooks, HOMEMade Goods, and the Restroom Attendant Program, providing meaningful work and training opportunities for Project HOME residents and alumni.Develops and implements strategic plans and budgets to ensure financial performance and sustainability while maintaining quality standards and effective inventory management.Leads marketing initiatives across multiple channels to enhance brand awareness, drive sales, and increase donations, fostering a strong community presence.Supervises and mentors staff, delivering evidence-based training to support participant employment goals and promoting a culture of growth, health, and well-being.

Orchestrates departmental team-building events and company-wide annual celebrations. Accomplished in budget oversight, logistics, event coordination, and leading volunteer committees. Successfully led the planning committee for the 2024 HOMEComing event, an annual event for over 550 people with a budget of $50,000. In FY24, produced 3 departmental team-building events with an annual budget of $10,000, with an increase in attendance by 64%. Successfully secured about $18,000 in discounts through persistent negotiation with vendors in FY24 events.Leads the annual resident survey and increased responses in FY24 by over 12% from previous years, resulting in higher quality feedback and data.Implemented the use of Monday.com, a project management software to automate reminders and track staff accomplishments.Led cross-departmental initiatives, such as the HOMEComing Planning Committee, involving up to 20 staff member and volunteers, ensuring alignment with organizational goals.Provides executive-level support to 1 Senior Vice President, 1 Vice President, and 6 Directors in a department of 200+ staff, ensuring seamless operations.Drives project success by overseeing timelines, budgets, and deliverables. Skillfully sets and manages expectations, develops comprehensive project plans, assess risks, and delegates tasks to team members for efficient execution.Develops, compiles, and analyzes various reports, metrics, and performance data to provide insights to deliver to the department’s senior leadership team.Contributes to the high level business operations of the Social Enterprise department including: marketing campaigns, branding, project management, product manufacturing, and more. Combined the duties of prior Executive Assistant and Administrative Coordinator roles with the Housing Operations Coordinator position, effectively managing multiple responsibilities and delivering results.

Provided exceptional support to a Senior Vice President and 6 Directors in a dynamic department of over 200 employees. Proactively identified issues and offered innovative solutions by leveraging active listening skills.Spearheaded an annual N95 mask fitting project to ensure OSHA compliance and organized a team of fitting staff. Identified and resolved several critical errors - mitigating potential fines and an OSHA audit.Streamlined administrative processes by organizing agendas, minutes, calendars, credit card reports, and legal documents with utmost accuracy and efficiency.Optimized record-keeping procedures by developing and implementing a digitization strategy that seamlessly transitioned paper-based files to digital formats.

Supported 4 Directors and assisted a department of 100+ staff. Proactively identified needs and provided solutions, resulting in improved efficiency and communication.Led the RFP process for multiple projects, including vendor identification, Scope of Work creation, staff meetings, project management, and consultant recommendations implementation. Successfully completed projects within timelines and budgets.Contributed to COVID-related emergency projects, providing effective support to the team during a challenging time.

Successfully managed and supervised 13 staff members, volunteers and interns across three small businesses (HOMESpun Boutique, HOMEMade Goods and HOMEBooks) that employ people who have experienced homelessness. Fostered the growth of our employees by offering training, education, and guidance in a supported employment environment. Created a business plan to increase revenue by implementing and building a new Shopify sales platform, resulting in a more user-friendly and visually appealing website and an immediate increase in sales. The first month the new website was live resulted in an increase of online sales by 2200% from the previous month.Generated successful promotional campaigns utilizing newsletters, radio ads, social media channels including Instagram and Facebook, public relations campaigns, newspaper articles, website write-ups and more. This resulted in increased revenue and sales by 300% in FY20.Conducted thorough analysis of profit margins and market trends to create new products and collaborate with B2B wholesale accounts to increase profitability. Founded and fostered relationships with small local businesses to carry the products, including DiBruno Brothers, Omoi Zakka Bookstore and more. Secured an ongoing coffee donation from a local coffee company ReAnimator, resulting in a lowered Cost of Goods Sold (COGS) and increased profit for our first line of gift boxes.

Managed the HOME Made Gifts department and supervised a team of 10+ staff, volunteers and interns to achieve departmental goals and objectives.Revamped the product line for the HOME Made Gifts department, implementing strategies that optimized sales and increased revenue.Conducted in-depth analysis and research of profit margins, market trends product manufacturing. Leveraged the findings to create new products that aligned with customer preferences and boosted revenue. Redesigned product line to achieve a lower Cost of Goods Sold (COGS) to increase profitability from sales. Continuously identified opportunities for innovation in product development and implemented new ideas to improve the customer experience and increase sales.Partnered with local businesses to host pop up sales events at location including Reading Terminal Market, The Porch at 30th St. and the Food Trusts' Night Markets.

Conceptualizes, plans, and executes engaging trivia, bingo, and meetup events for an events company, consistently attracting over 1,000 attendees annually.Developed unique event themes and formats to appeal to diverse audiences, ensuring high levels of participation and satisfaction among attendees.Secured and managed event venues, negotiated contracts, and coordinated logistics to ensure seamless event execution and maximize attendee experience.Implemented effective marketing strategies, including social media campaigns and partnerships with local businesses, to promote events and drive attendance growth.Utilized feedback mechanisms, such as surveys and post-event evaluations, to gather insights and continuously improve event quality and attendee satisfaction.Develops and implements strategic plans for expanding event offerings, diversifying revenue streams, and achieving company growth objectives.Manages budgets for events ensuring deliverables are met and events are profitable. Supervises event staff to ensure quality events are produced.

Delivers comprehensive administrative and operational support for small businesses, enhancing efficiency and productivity.Develops branding assets, including logos, social media campaigns, and websites, to successfully launch new small businesses.Streamlines business processes for optimized operational performance and scalability.Ensures exceptional customer service, maintaining brand integrity and delivering high-quality client experiences.

Co-founded and launched Off Mic Comedy School, Philadelphia's first all-virtual comedy school.Developed and executed marketing plans to promote the school, collaborating with graphic designers, PR managers, and SEO teams to create effective marketing deliverables.Supervised staff to ensure results were achieved. Oversaw budgets for the Marketing department.Coordinated virtual events and shows to showcase student talent and increase the school's visibility within the comedy community.

Managed Instagram account for busy retail store. Increased daily sales from social media marketing campaigns on Instagram. Successfully photographed and edited the products for online marketing.Procurement and purchasing manager for the store's inventory. Managed staff and two retail stores for busy high-end business.

Mentored and supervised staff and interns, providing training on museum operations and scientific knowledge.Innovated new programs to enhance visitor experience and education, with a focus on interactive and engaging activitiesRevamped education materials organization methods, resulting in a more efficient and accessible system.

Designed and implemented innovative after-school programming for the E3 program, including engaging workshops and captivating theater shows centered on climate change.

Increased sales for retail store through Facebook marketing campaigns. Created a social media presence for the business and raised brand awareness resulting in increased sales. Successfully photographed and edited the products for online marketing.Ran a digital marketing campaign contest with a national touring band, resulting in increased social media followers, higher sales and better brand recognition. Supervised staff by providing training, education and guidance.

Conducted eligibility assessments for walk-in clients at the Urban League of Greater Pittsburgh's food pantry, utilizing criteria software to determine qualification for food assistance programs.Ensured accuracy of paperwork and documentation for clients seeking assistance from the food pantry, maintaining meticulous records to uphold program integrity and compliance.Provided compassionate assistance and support to clients throughout the food distribution process, addressing their needs with empathy and professionalism.Demonstrated strong interpersonal skills in effectively communicating with clients from diverse backgrounds, fostering a welcoming and inclusive environment within the food pantry.

Provided comprehensive administrative support to office staff, including managing incoming calls, scheduling appointments, and maintaining office records and databases.Assisted with the preparation of documents, reports, and client files ensuring accuracy and adherence to organizational standards.

Spearheaded the planning and execution of the annual new members weekend convention for the B'nai Brith Youth Organization (BBYO) as Regional Morah, ensuring a welcoming and engaging experience for incoming members.Collaborated with the regional board to organize and facilitate winter and spring weekend conventions and annual sweetheart dance, coordinating logistics, scheduling activities, and managing event budgets to promote meaningful participation and enjoyment.Provided comprehensive training sessions for new members, imparting essential protocols and guidelines to foster their integration into the BBYO community and ensure a smooth transition.Worked closely with the elected BBYO regional board to host meetings, facilitate discussions, and develop strategic plans for regional growth and engagement.Represented the region at the international convention in Chicago for BBYO leadership, actively participating in workshops, discussions, and networking opportunities to enhance leadership skills and contribute to the organization's broader goals.Demonstrated strong organizational and leadership skills in balancing multiple responsibilities, managing deadlines, and effectively delegating tasks to ensure the success of regional initiatives and events.