Samantha Kimble Email and Phone Number

Manages agency operations to drive exceptional performance and meet revenue targets, overseeing sales and service teams.Assigned to top revenue commercial clients, implements a client retention program to foster long-lasting relationships and drive referral business.Attends board meetings with prospects and existing clients to generate new business opportunities, strengthens service relationships, and expands the agency's reach.Continuously evaluates and enhances sales performance and service strategies to maintain the agency's position as a leading provider in the industry.Builds and sustains key client and underwriting relationships through various communication methods, including phone, email, Microsoft Teams, and in-person interactions.Develops and executes comprehensive client service plans aligned with clients' business needs and risk management goals, while seeking cross-selling opportunities.Provides exceptional service and support to clients and staff, expertly addressing administration, billing, claims, and problem-solving issues.Utilizes client management systems efficiently, updating policies and logging activities to maintain comprehensive records of client interactions.Stays informed of industry developments and advancements by attending relevant seminars, classes, and corporate meetings.Streamlines internal and external processes for seamless acquisition of new and renewal business.

Proactively drove annual increases in revenue year-over-year for agency through successful cross-selling to both new and existing clients, leveraging sharpened sales skills and ability to impact colleaguesAchieved top-performing status as a Hall of Fame Team Member across 30 territories in CA throughexceptional sales and service abilitiesConducted regular monthly sales mentorship sessions for CA region. Received ongoing accolades forsurpassing sales objectives and maximizing revenue, leading to continual year-over-year growthInspired and encouraged peers to achieve consistent, top-line revenue growth through proactive andmotivational leadershipCollaborated with internal support and underwriting to monitor and manage the renewal process, present the renewal and supporting documents, and lead servicing efforts as neededMentored and guided team members to reach their full potential as it applies to both service and salesResponded to additional duties and responsibilities as identified or requested by management

Provided prompt and accurate, high-quality service for establishing sales by pivoting tailored professional recommendationsReceived and processed policyholder premiums, calculated and finalized bank deposits and end of month statements using QuickenManagement duties included: customer resolution and retention, office administration, assisting with new employee recruiting and onboarding