Joined leadership team for American consumer goods and food delivery company with accountability for 10 states and last mile logistics for 100 fast delivery micro fulfillment centers. Company downsized in July 2022.o Led 113 exempt leaders and 500 associates.o Oversaw launch and start-up of 10 new fulfillment centers. o Built Leadership Development Program which was previously non-existent and implemented across 350 North American Micro Fulfillment Centers (NAMFC). o Drove cost-per-order improvement to #1 most profitable region rank (out of 5).o Strengthened employee culture through training and communication; implemented company wide.

Advanced across positions for one of the largest economic influencers in the world, overseeing multimillion-dollar budget, talent pipeline, delivery service provider relations, strategic vision, coaching and critical conversations.o Directed operations of seven distribution centers across three states with 155 leaders, 12 associates, and 3K drivers. o Served as SME of Delivery Accuracy for the South Region; realized improvement in caused misses to meet customer experience performance initiatives across 80 buildings.o Wrote playbook guide for culture of success via leader training and support.o Implemented leadership development plan which improved retention and increased YOY volume.o Initiated novel approach to hiring in Indiana market, exceeding peak goals for the first time in three years.

Managed 25 distribution centers (DCs) across five states with 100+ leaders, 119 outsourced Delivery Service Providers (DSPs), and 15K drivers. Drove increase in deliveries and increase in quality, defined by on-time, accurate, and not damaged.o Launched 13 DCs with exceeds performance ratings across labor efficiency, volume, quality, safety, and retention.o Turned around three Michigan sites; stabilized labor pools, improved quality metrics, and achieved 119.8% in deliveries per-paid-hour. o Established SWAT style leader support to identify root cause and provide corrective action with increase in on-time deliveries and decrease in return-to-distribution. o Produced the "Road to Interview Success" to fill 50+ available positions.o Launched “Women @ Amazon Logistics” across 250 North American sites which promoted Diversity, Equity, Inclusion (DEI) and increased female promotions by 15%.

Recruited internally to new division of Amazon Logistics to aid in start-up of Over-the Road (OTR) organization. o Launched Over the Road operations in seven Ohio DCs and one in Pennsylvania; included eight buildings with 28 Managers, 61 Delivery Service Providers, and 4K drivers.o Increased YOY deliveries by 1.9M while improving delivery quality by 35%.o Wrote playbook with HR on critical conversations and job reassignment strategies.o Implemented "Winter of Safety" driver campaign across North America that reduced driver incidents throughout 140 DCs and 1,300 DSPs.

Promoted to head Vendor Returns and Transship (Reverse Logistics) for one of two return centers in the United States. o Created capacity model and stow plan that realized trailer use improvement across the Amazon network; process changes led to $4M in annual cost savings. o Developed strategic plan for Three Pillars that impacted inbound returns, inventory, and outbound processes. o Directed Fluid Load Project involving test environment that increased average trailer loads from 30% to 80%. o Supervised Inventory Control and Quality Assurance (ICQA) management, reducing YOY net adjustments 50%.o Sponsored “Women in RELO/MOD” launch across 10 sites; increased female leadership during first year.

Accountable for 38M returns YTD with a sellable yield of 95%. Supervised up to nine area managers and 800 associates; served as Returns Consultant for the Prime Wardrobe Launch Team.o Improved financial performance 29%, creating returns glide path which contributed millions of dollars in validated savings.o Reduced temporary employee attrition while increasing new hire fill rates during launch of the ESL program. o Created the “Learn by Doing” training modules for all Operations Managers in Reverse Logistics.

Advanced into management of Inventory Control and Quality Assurance.