• Provide Level 1 and 2 support for HROnboard including responding to technical/product queries to promote best practices, investigating user/configuration/integration errors and root cause analysis on system bugs/defects.• Configuration of client environments inline with business needs.• Development and maintenance of end-user documentations for HROnboard.• Consult with clients to identify operational and business objectives, enabling comprehensive use of the product through product training and solution optimisation sessions.• Support product evolution through client feedback on pain points to deriveenhancements opportunities.• Test system updates and bug fixes.

• Management and training of FOH team. Facilitate FOH staff performance review and provide ongoing constructive feedback.• Team & guest conflict resolution management.• Appraise high stress situations and implementing accurate decisions.• Maintain administrative functions inclusive of inventory management, EOD and Sales reporting.

• Building and developing test cases in support of software development.• Collaborate with various teams to co-deliver software solutions.• Planning, designing and developing marketing videos for Field Services and Delivery solutions.• Co-ordinating and representing company within marketing and industry networking roadshow events.

• Working closely with the Project Management team with the ongoing ERP Project.• Assist with managing project budget sheets and consultant timesheets.• Coordinate meeting location and logistics.