Samantha Loreto Email & Phone Number

Valencia, Es

España

At Helloprint, my role involves leading process improvement initiatives and implementing tailored solutions to optimize resource utilization and streamline operations. Through close collaboration with our COO, I develop strategies that not only streamline the customer experience but also foster growth by minimizing the reliance on customer support agents, while ensuring a 9+ service when needed. I champion quality control measures, elevating service delivery standards and improving… Show more At Helloprint, my role involves leading process improvement initiatives and implementing tailored solutions to optimize resource utilization and streamline operations. Through close collaboration with our COO, I develop strategies that not only streamline the customer experience but also foster growth by minimizing the reliance on customer support agents, while ensuring a 9+ service when needed. I champion quality control measures, elevating service delivery standards and improving customer satisfaction metrics such as NPS and CSAT, while leading efforts to ensure ISO compliance.Additionally, I excel in seamlessly bridging the gap between the operations office in Valencia and the tech office in Rotterdam. Through skillful stakeholder management, I have successfully transformed communication and collaboration, fostering synergy between both offices. In this role, I've gained invaluable experience in stakeholder management, discovering effective ways to navigate relationships to achieve operational efficiency. This learning has equipped me with the skills to strategically engage with various stakeholders, including team members, leadership, and external partners, to drive initiatives aimed at optimizing processes and resource utilization.Finally, I voluntarily support the company's Sustainability efforts, underscording both mine and the organization's dedication to social and environmental responsibility. Show less

España

In my role at Your Language Club, I oversaw operations for 11 onsite academies and online classes, showcasing both hands-on operational expertise and strategic leadership. In this capacity, I not only skillfully led a multicultural team, fostering effective communication and collaboration but also played a key role in recruitment and training. Adapting swiftly to pandemic-induced changes.This role allowed me to reevaluate my approach to interpersonal relationships, fostering an… Show more In my role at Your Language Club, I oversaw operations for 11 onsite academies and online classes, showcasing both hands-on operational expertise and strategic leadership. In this capacity, I not only skillfully led a multicultural team, fostering effective communication and collaboration but also played a key role in recruitment and training. Adapting swiftly to pandemic-induced changes.This role allowed me to reevaluate my approach to interpersonal relationships, fostering an increased awareness of the impact of cultural differences on our work. As a result, I have grown both personally and professionally, evolving into a more adept leader capable of using these differences to cultivate an environment where mutual learning thrives. Show less

Nueva York, Estados Unidos

I collaborated with the Learning for Nature team at the United Nations Development Programme (UNDP) on a significant project; developing an impactful online course on Ecosystem Restoration. Targeted at government representatives shaping national-level restoration plans, the course equipped them with essential knowledge and tools for informed decision-making.This experience provided insights into the UN's role in fostering collaboration and knowledge exchange. It fueled my passion for… Show more I collaborated with the Learning for Nature team at the United Nations Development Programme (UNDP) on a significant project; developing an impactful online course on Ecosystem Restoration. Targeted at government representatives shaping national-level restoration plans, the course equipped them with essential knowledge and tools for informed decision-making.This experience provided insights into the UN's role in fostering collaboration and knowledge exchange. It fueled my passion for exploring climate change's impact on ecosystems and the necessary policy measures for mitigation. Overall, this immersive experience not only deepened my understanding of ecosystem restoration but also highlighted the multifaceted role of policy in addressing climate change, showcasing my research and collaboration skills. Show less

España

During my internship at the European Projects Office of the City Council while pursuing a Bachelor's degree in Political Science at the University of Valencia, I actively engaged in diverse responsibilities, enhancing my proficiency in the Prince2 Process Model.A key aspect of my role involved contributing to the development of the 2021 Strategic Plan, applying Agile methodology and strategically incorporating Next Generation EU to drive policies. Utilizing leadership skills and… Show more During my internship at the European Projects Office of the City Council while pursuing a Bachelor's degree in Political Science at the University of Valencia, I actively engaged in diverse responsibilities, enhancing my proficiency in the Prince2 Process Model.A key aspect of my role involved contributing to the development of the 2021 Strategic Plan, applying Agile methodology and strategically incorporating Next Generation EU to drive policies. Utilizing leadership skills and resource optimization, I played a vital role in formulating a comprehensive scorecard, aligning objectives with measurable indicators for effective improvement in subsequent years.Additionally, I collaborated on European Regional Development Fund projects, authoring insightful reports and contributing to a city profile for the Eurocities network. I showcased my capabilities by designing a proposal for Valencia's City Hall to assume the role of Global Ambassador of PM2, the Project Management methodology developed by the European Commission. Through an engaging presentation, I demonstrated strong leadership and adept project implementation.This experience has endowed me with invaluable knowledge, consolidating my theoretical expertise in project management, Agile methodologies, and strategic planning, reaffirming my belief in achieving exceptional outcomes through meticulous execution. Show less

Master'S Degree, Sustainability And Circular Bioeconomy Management

The International Master in Sustainability and Circular Bioeconomy Management offers an unparalleled opportunity to deepen my knowledge.

Bachelor'S Degree, Political Science And Government, 8.67

I successfully completed my degree in Spain, overcoming significant challenges after fleeing Venezuela. This journey stands as a testament.

Basics Of Project Management

Motivated by my desire to enhance the practical aspect of my skill set, I made a deliberate choice to immerse myself in the field.

European Union: History, Institutions, And Politics

Motivated by my deep-rooted passion for political science and my unwavering ambition to further develop myself in this field, I eagerly.

Bachelor'S Degree, Political Science And Government, 8.90

My unwavering passion for political change, particularly in a country like Venezuela, compelled me to pursue a degree in Political.

International Baccalaureate Diploma

I successfully completed the International Baccalaureate (IB) program, a highly acclaimed educational curriculum known for its rigorous.