Samantha Mager, Mba Email & Phone Number

Boise, Idaho, United States

• Responsibilities:
• Manage the Customer Success Team, including onboarding and training new Customer Success Managers (CSMs)
• Develop and execute strategies for customer retention and growth
• Monitor customer health and proactively address any issues to ensure customer satisfaction
• Ensure customers see the ROI on their investment and renew at the end of their term
• Conduct regular business reviews with clients to ensure their goals are being met

Boise, Idaho, United States

• Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and.
• Defines and conducts a strong client onboarding experience
• Develops a trusted advisor relationship with assigned clients
• Ensures customers see the ROI on their investment and renew at the end of their term
• Assists with product implementation and integration with other SaaS products
• Contributes to product roadmap by sharing customer insights with product team

Boise, Idaho

• Serving as lead point of contact during implementation of ERP SaaS financial software for public sector municipalities
• Training core and end users in software configurations, administrative maintenance and end-to-end payment processing within the ERP platform
• Performing software troubleshooting and escalating internally to support and analyst teams to ensure timely resolutions and project completion
• Educating clients on importing, proofing and analyzing data conversion files… Show more
• Educating clients on importing, proofing and analyzing data conversion files exported from legacysystems
• Maintaining daily communications and site reports with clients regarding completion of currenttasks, project planning, and/or support concerns

Moscow, Idaho

• Attended weekly club meetings and officer meetings
• Tutored fellow students in the University's Accounting Lab
• Maintained club budget and financial records

Meridian, Idaho

• Delivered fast, friendly, and quality service to guests
• Answered questions about menu and assists in selection of items when necessary
• Managed open and closing duties for the restaurant

Moscow, Idaho

• Organized and managed monthly meetings
• Responsible for planning and executing event for over 100 people
• Met paperwork deadlines for Executive Offices

Moscow, Idaho

• Served as a chairmen of Honor Board, the Fraternity's judicial board
• Understood and enforced rules within the Fraternity
• Acted as a liaison between Honor Board and Fraternity Chapter Management Team

Moscow, Idaho

• Managed a house of 70 collegiate women in a fast moving, diverse environment
• Assigned weekly chores
• Held members accountable for actions within the house through fines and other incentives
• Organized and kept track of fines for the women through an Excel document.

Eagle, Idaho

• Responsible for 10-25 children, ages 5-12 daily, in a fast-paced environment
• Planned and organized daily/weekly/monthly activities for campers
• Collected, recorded and managed the payments deposited for campers

Meridian, Idaho

• Cancelled memberships
• Added/removed members from memberships
• Replaced members missing scan tags
• Answered phone calls and any questions regarding the gym and membership
• Performed sales through a POS system
• Closed the till each night

Boise, Idaho

• Organized and stocked shoes in back-of-store inventory
• Communicated effectively with customers to achieve their wants and needs
• Learned specs and facts on shoes to assist customers
• Worked alongside a group of diverse people in a fast-moving environment
• Set and met daily/weekly/monthly sales goals
• Performed sales through a POS system

Master Of Business Administration - Mba

Bachelor’S Degree, Management Information Systems, General

Activities and Societies: Delta Gamma, Beta Alpha Psi