Samantha Mager, Mba Email & Phone Number

Boise, Idaho, United States

Responsibilities: • Manage the Customer Success Team, including onboarding and training new Customer Success Managers (CSMs)• Develop and execute strategies for customer retention and growth• Monitor customer health and proactively address any issues to ensure customer satisfaction• Ensure customers see the ROI on their investment and renew at the end of their term• Conduct regular business reviews with clients to ensure their goals are being met• Track and analyze… Show more Responsibilities: • Manage the Customer Success Team, including onboarding and training new Customer Success Managers (CSMs)• Develop and execute strategies for customer retention and growth• Monitor customer health and proactively address any issues to ensure customer satisfaction• Ensure customers see the ROI on their investment and renew at the end of their term• Conduct regular business reviews with clients to ensure their goals are being met• Track and analyze customer success metrics to continually improve processes and outcomes• Assist with product implementation and integration with other SaaS products• Act as the voice of the customer within the organization to ensure customer needs are prioritized• Contribute to the product roadmap by sharing customer insights with the product team• Define and conduct a strong client onboarding experience• Collaborate with sales and marketing teams to identify opportunities for upselling and cross-sellingIn my expanded role as Manager of Customer Success, I continue to build on my foundational responsibilities while now leading and mentoring the Customer Success Team to enhance our onboarding processes and ensure the success of our clients. I am committed to driving customer satisfaction, retention, and growth through proactive engagement and strategic insights. Show less

Boise, Idaho, United States

Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data.Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful… Show more Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data.Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Responsibilities:• Defines and conducts a strong client onboarding experience• Develops a trusted advisor relationship with assigned clients• Ensures customers see the ROI on their investment and renew at the end of their term• Assists with product implementation and integration with other SaaS products• Contributes to product roadmap by sharing customer insights with product team• Generates and delivers reports to customers summarizing employee and customer experience data Show less

Boise, Idaho

• Serving as lead point of contact during implementation of ERP SaaS financial software for public sector municipalities• Training core and end users in software configurations, administrative maintenance and end-to-end payment processing within the ERP platform• Performing software troubleshooting and escalating internally to support and analyst teams to ensure timely resolutions and project completion• Educating clients on importing, proofing and analyzing data conversion files… Show more • Serving as lead point of contact during implementation of ERP SaaS financial software for public sector municipalities• Training core and end users in software configurations, administrative maintenance and end-to-end payment processing within the ERP platform• Performing software troubleshooting and escalating internally to support and analyst teams to ensure timely resolutions and project completion• Educating clients on importing, proofing and analyzing data conversion files exported from legacysystems• Maintaining daily communications and site reports with clients regarding completion of currenttasks, project planning, and/or support concerns• Preparing custom documentation tailored to individual client business processes, including bestpractices, user acceptance testing and procedure manuals Show less

Moscow, Idaho

• Attended weekly club meetings and officer meetings• Tutored fellow students in the University's Accounting Lab• Maintained club budget and financial records

Meridian, Idaho

• Delivered fast, friendly, and quality service to guests• Answered questions about menu and assists in selection of items when necessary• Managed open and closing duties for the restaurant

Moscow, Idaho

• Organized and managed monthly meetings• Responsible for planning and executing event for over 100 people• Met paperwork deadlines for Executive Offices

Moscow, Idaho

• Served as a chairmen of Honor Board, the Fraternity's judicial board• Understood and enforced rules within the Fraternity• Acted as a liaison between Honor Board and Fraternity Chapter Management Team

Moscow, Idaho

• Managed a house of 70 collegiate women in a fast moving, diverse environment• Assigned weekly chores• Held members accountable for actions within the house through fines and other incentives• Organized and kept track of fines for the women through an Excel document.

Eagle, Idaho

• Responsible for 10-25 children, ages 5-12 daily, in a fast-paced environment• Planned and organized daily/weekly/monthly activities for campers• Collected, recorded and managed the payments deposited for campers

Meridian, Idaho

• Cancelled memberships• Added/removed members from memberships• Replaced members missing scan tags• Answered phone calls and any questions regarding the gym and membership• Performed sales through a POS system• Closed the till each night

Boise, Idaho

• Organized and stocked shoes in back-of-store inventory• Communicated effectively with customers to achieve their wants and needs• Learned specs and facts on shoes to assist customers• Worked alongside a group of diverse people in a fast-moving environment• Set and met daily/weekly/monthly sales goals• Performed sales through a POS system

Master Of Business Administration - Mba

Bachelor’S Degree, Management Information Systems, General

Activities and Societies: Delta Gamma, Beta Alpha Psi