Samantha Maley Email & Phone Number

Remote

• Product expert for the Summit Learning Platform• Respond to user requests quickly and with extraordinary customer service via support ticketing system (Zendesk), live chat, and phone calls• Troubleshoot problems with users and educate them on the best professional practices• Partner with engineering to prioritize and fix technical problems o Raise and monitor incidents, coordinating solutions• Tackle cross-functional projects to ensure a high-quality user experience• Pinpoint inefficiencies in our support processes and spearhead improvements• Product trainer for internal new hires • Google Admin for product staging site

Chandler, Arizona, United States

In my role as adjunct faculty, I led critical research instruction sessions at the request of faculty from a variety of departments. I was also scheduled hours at the library reference desk where I answered reference questions from students, faculty, and local community users.

Mesa, Arizona, United States

• Liaison Librarian for the Mesa Campus Physician Assistant program, the Athletic Training program (online and in-person), and the DMSc program (online). • Taught Library Orientation sessions • Created library instruction LibGuides that programs could embed in their courses for asynchronous learning • Created handouts for library resources (databases, search strategies, eResources) • Recorded/edited library website introductory videos • Collection Development: selecting resources for purchase to best serve student population and weeding outdated physical materials • Lead on the rollout of the Accruent EMS room booking software, as well as the sole trainer for EMS for over 70 employees. • Handled the day-to-day EMS room booking approvals as well as the yearly classroom scheduling for the entire Mesa campus. • Updated the LibCal library study room platform for students• Responsible for maintenance, minor HTML/CSS coding, and workflow processes of University LibGuides • Coordinated Library website updates• Writing and management of Library newsletter stories• Basic reference desk duties • Poster printing/laminating • Managed the Mesa campus Ask a Librarian email inquiries • Processed Docline ILL requests

Mesa, Az

As the Front Desk Library Assistant at A.T. Still University Memorial Library, my main duties included Interlibrary Loan services for students/faculty and other Health Sciences Libraries, conference poster printing, and scheduling rooms for courses, meetings, and events.I was responsible for the maintenance of our small collection of reserve textbooks, reference materials and serials. This includes small-scale cataloging and deselection projects. I also assisted with the maintenance of our vast digital collection of serials. I served as an Educational Technology Development Liaison, assisting faculty with lecture recordings, green screen productions, and filming demonstration videos. Much of my work with the ETDC was spent on audio and video editing and serving as a back-up for the ETDC Director.

Mesa, Az

As a part-time Library Assistant at Mesa Community College, I assisted students with accessing digital and physical library materials as well as serving as a member of the library Tech Services Team. I also participated in collection development projects, display creation, and was part of the team cataloging the 3,000 item Drachler Collection donated to the Mesa Community College Art Department.

Gilbert, Az

Page duties included sorting and shelving library materials, assisting patrons with location of materials and basic technology assistance, and processing route-in items and patron holds.I was also trained on weeding library materials, assisted with the Summer Reading Program, and trained volunteers.

Chandler, Az

 Tasked with collecting and submitting department book orders Organization and maintenance of department book & media room Booking and setting up rooms for meetings and courses Handled petty cash for department supplies Supervision of Work Study Student

Chandler, Az

 Requested for instructor projects o Book building/binding o Data compiling for special events o Brochure and flyer design

Master’S Degree, Library And Information Science

Activities and Societies: American Library Association and AzLA member, attended ALA 2015 conference

Bachelor'S Degree, American History (United States)

Activities and Societies: American Historical Association

Transfer, American History (United States)

Activities and Societies: Phi Theta Kappa, President's Scholar