Samantha Maley Email & Phone Number

Remote

• Product expert for the Summit Learning Platform
• Respond to user requests quickly and with extraordinary customer service via support ticketing system (Zendesk), live chat, and phone calls
• Troubleshoot problems with users and educate them on the best professional practices
• Partner with engineering to prioritize and fix technical problems o Raise and monitor incidents, coordinating solutions
• Tackle cross-functional projects to ensure a high-quality user experience
• Pinpoint inefficiencies in our support processes and spearhead improvements

Chandler, Arizona, United States

In my role as adjunct faculty, I led critical research instruction sessions at the request of faculty from a variety of departments. I was also scheduled hours at the library reference desk where I answered reference questions from students, faculty, and local community users.

Mesa, Arizona, United States

• Liaison Librarian for the Mesa Campus Physician Assistant program, the Athletic Training program (online and in-person), and the DMSc program (online).
• Taught Library Orientation sessions
• Created library instruction LibGuides that programs could embed in their courses for asynchronous learning
• Created handouts for library resources (databases, search strategies, eResources)
• Recorded/edited library website introductory videos
• Collection Development: selecting resources for purchase to best serve student population and weeding outdated physical materials

Mesa, AZ

As the Front Desk Library Assistant at A.T. Still University Memorial Library, my main duties included Interlibrary Loan services for students/faculty and other Health Sciences Libraries, conference poster printing, and scheduling rooms for courses, meetings, and events.I was responsible for the maintenance of our small collection of reserve textbooks.

Mesa, AZ

As a part-time Library Assistant at Mesa Community College, I assisted students with accessing digital and physical library materials as well as serving as a member of the library Tech Services Team. I also participated in collection development projects, display creation, and was part of the team cataloging the 3,000 item Drachler Collection donated to.

Gilbert, AZ

Page duties included sorting and shelving library materials, assisting patrons with location of materials and basic technology assistance, and processing route-in items and patron holds.I was also trained on weeding library materials, assisted with the Summer Reading Program, and trained volunteers.

Chandler, AZ

 Tasked with collecting and submitting department book orders Organization and maintenance of department book & media room Booking and setting up rooms for meetings and courses Handled petty cash for department supplies Supervision of Work Study Student

Chandler, AZ

 Requested for instructor projects o Book building/binding o Data compiling for special events o Brochure and flyer design

Master’S Degree, Library And Information Science

Activities and Societies: American Library Association and AzLA member, attended ALA 2015 conference

Bachelor'S Degree, American History (United States)

Activities and Societies: American Historical Association

Transfer, American History (United States)

Activities and Societies: Phi Theta Kappa, President's Scholar