Samantha Malone Email & Phone Number

Ireland

Kilkenny

Key Accountabilities: Develop and maintain knowledge of relevant skill and qualifications levels required by staff for effective performance. Develop and maintain a skills matrix for all consultants internal and external assessing relevant training needs for employees; in consultation with line managers Develop a framework for the development of.

Kilkenny

Responsibilities Included; Remote Support of Irish and UK clients HR systems and payroll systems. Providing and supporting software including requirements capturing, installations, support and training for end users over the phone, through email and at the desktop. Documenting procedures, writing up SOP and detailed work instructions. Training the end.

Aerlingus Head Office Dublin Airport

• A key member of the HR transition team for Aer Lingus, Dublin Airport.
• Learning and development coordinator, co-ordinating all courses in company.
• Key member in project work and software testing.
• Provision of high level administrative support to the existing HR team including references and letters of employment.
• Respond to HR queries by phone, email and in person at the front desk.
• Issuing all new staff members ID’s and the maintenance of current staffs ID’s.

Kilkenny

• Responsibilities Included;
• Analysing the training needs of the staff and training them up to keep them up to date with current technology.
• Researching into new technology and training that would be helpful to teaching in the future and finding new courses to send the staff.
• Analysing what IT equipment the College needs and what could help the students and staff learn more efficiently and order in the new equipment necessary.
• Purchasing the new IT equipment, and Fixing or reporting any problems that might arise with the college’s equipment.
• Setting up projectors for teachers and giving one to one training.

Perth, Australia

• Investigated and processed meter, bill, invoice and market data via tasks
• Provided second level assistance and resolution for complex, escalated customerenquiries issued from Synergy’s customer service and sales teams
• Delivered first contact resolution for electronic communications and timely resolution for complex enquiries.
• Supported the business with the execution of sales, brand and product campaigns.
• Provided the administration and fulfilment of the customer experience.

Sydney Area, Australia

• Responsibilities Included;
• Promoting Courses and notifying clients of changes to class details as a result of course variations and cancellations.
• Receiving inbound customer sales inquiries and providing product information, support and pricing details.
• Referring inbound leads to sales consultants
• Updating the customer database (CRM) and sales statistics and records of sales performance
• Receiving and dealing with students complaints, dispatching mail including faxes

Sydney Area, Australia

• Responsibilities included;
• General reception, administrative and clerical duties.
• Answering enquiries about the Unit’s various services and greeting visitors.
• Facilitating room setups, replenishing stationary on a daily bases, insuring all faculty equipment was working, drafting correspondence and updating the Unit’s website.
• Sorting the Faculties Post and collecting student assignments.
• Ordering of the faculties PC, printer and photocopiers and maintain the equipments lease.

Headquarters Marrion Square, Dublin 2. Ireland

• Responsibilities included;
• Provided and supported software including requirements capturing, installations, support and training for end users over the phone, through email and at the desktop, logging every call through a ticketing system that.
• Helped with and supported the company’s changeover to Citrix.
• Responsible for delivery and support MS Office applications including MS Outlook, supported Windows XP, Windows 2000, and windows 98.
• Dealt with all hardware issues with printers, PC and Laptops.
• Helped Manage user accounts within an Active Directory environment.

Leopardstown, Dublin

• Responsibilities included;I was a key member of staff whom was involved in the start up of Clearwire Broadband in Ireland.
• Fault identification, diagnosis and resolution.
• Trained the end user in setting up the broadband.
• Liaised between customers and Network Support Team to deal with network issues to ensure that the quickest resolution was applied.
• Diagnosed and reported outages to relevant 3rd level team.
• Provided on-going training to Clearwire broadband sales team and dealt with sales teams issues.

Bushy Park, Galway, Ireland

• Responsibilities included;
• Main tasks included credit control, debit collections, weekly stock reports, monthly invoices/statements (using Take Five account package), organising delivery reports and handling customer’s queries.
• Liaised with building contractors on a daily basis.
• Responsibility increased to include the training of new recruits, and overseeing the selection process for my new replacement.
• Acting office supervisor when the manager was on Holidays.

Masters, Human Resource Management, 2:1

Activities and Societies: Member of Graduate Business Society, Class Representative. Subjects: Emerging Issues, Employees Relation.

Diploma, Teacher’S Diploma In Information Technology

Honours B.Sc. In Information Technology For Business, Information Technology For Business