Key Accountabilities: Develop and maintain knowledge of relevant skill and qualifications levels required by staff for effective performance. Develop and maintain a skills matrix for all consultants internal and external assessing relevant training needs for employees; in consultation with line managers Develop a framework for the development of consultants and PMs in Delivery identifying key criteria for each development level and associated development plan to move through each level Ensure the continuous design of high quality, comprehensive induction and ongoing training programmes for new and existing employees by designing and implementing a comprehensive Managing the planning and roll-out of L&D programmes, events and materials to support operational and functional objectives, inclusive of induction programmes across delivery, internal and external. Planning process to pro-actively agree a 12 month training plan and planning ahead to stream activity. Prioritising the L&D plan to reflect business deliverable timescales to ensure that we have adequately skilled staff to meet business needs Identification of keys skills gaps and developing programmes to address them to ensure that business needs can be met in a timely fashion. Working with CoreHR University to prioritise key Product deliverables to support training and knowledge transfer Building knowledge and a learning framework

Responsibilities Included; Remote Support of Irish and UK clients HR systems and payroll systems. Providing and supporting software including requirements capturing, installations, support and training for end users over the phone, through email and at the desktop. Documenting procedures, writing up SOP and detailed work instructions. Training the end user on how to use the HR software. Liaising with key members of staff resolve software and procedure issues.

A key member of the HR transition team for Aer Lingus, Dublin Airport. •Learning and development coordinator, co-ordinating all courses in company. •Key member in project work and software testing.•Provision of high level administrative support to the existing HR team including references and letters of employment.•Respond to HR queries by phone, email and in person at the front desk.•Issuing all new staff members ID’s and the maintenance of current staffs ID’s.•Setting up files for all new staff members and carrying out a contract audit.•Introducing new staff to the company on first day.•Ensuring all personnel files are accurate and well maintained.•Handling of general HR office duties such as setting up meetings, ordering supplies, mail distribution and filing.•Dealing with any security or parking issues that may arise.•Dealing with all staff travel queries.•Testing and setting up the new HR and L&D software for the company.•Training the Aerlingus staff how to use the new system.•Involved in the implementation and introduction of the new system to the company

Responsibilities Included;• Analysing the training needs of the staff and training them up to keep them up to date with current technology.• Researching into new technology and training that would be helpful to teaching in the future and finding new courses to send the staff.• Analysing what IT equipment the College needs and what could help the students and staff learn more efficiently and order in the new equipment necessary.• Purchasing the new IT equipment, and Fixing or reporting any problems that might arise with the college’s equipment.• Setting up projectors for teachers and giving one to one training.• Assisted in the setting up of moodle for the college and set up the face book fan page.• Showing the tutors how to use their Gmail accounts and encouraging them to use it.• Assisted the special needs students with their exams in the college.• Interview students for mock interviews for exam purposes and grade the student on his/her performance.

• Investigated and processed meter, bill, invoice and market data via tasks• Provided second level assistance and resolution for complex, escalated customerenquiries issued from Synergy’s customer service and sales teams• Delivered first contact resolution for electronic communications and timely resolution for complex enquiries.• Supported the business with the execution of sales, brand and product campaigns.• Provided the administration and fulfilment of the customer experience.

Responsibilities Included;• Promoting Courses and notifying clients of changes to class details as a result of course variations and cancellations.• Receiving inbound customer sales inquiries and providing product information, support and pricing details.• Referring inbound leads to sales consultants• Updating the customer database (CRM) and sales statistics and records of sales performance• Receiving and dealing with students complaints, dispatching mail including faxes• Responding to email communications via the CCE Info mail box and general filing.

Responsibilities included;• General reception, administrative and clerical duties.• Answering enquiries about the Unit’s various services and greeting visitors.• Facilitating room setups, replenishing stationary on a daily bases, insuring all faculty equipment was working, drafting correspondence and updating the Unit’s website.• Sorting the Faculties Post and collecting student assignments.• Ordering of the faculties PC, printer and photocopiers and maintain the equipments lease.• Making sure all new members of staff received sufficient access to both faculty network and buildings. • Assisting the Dean of the Faculty of Agriculture and the faculty’s staff and students.

Responsibilities included;• Provided and supported software including requirements capturing, installations, support and training for end users over the phone, through email and at the desktop, logging every call through a ticketing system that gave each call an individual reference.• Helped with and supported the company’s changeover to Citrix.• Responsible for delivery and support MS Office applications including MS Outlook, supported Windows XP, Windows 2000, and windows 98.• Dealt with all hardware issues with printers, PC and Laptops.• Helped Manage user accounts within an Active Directory environment.• Liaised between customers and support team to deal with Network issues ensuring that the quickest resolution was found. • Provided advice to staff members about suitability of equipment and software. • Wrote and published new IT procedures that were being implemented.

Responsibilities included;I was a key member of staff whom was involved in the start up of Clearwire Broadband in Ireland. • Fault identification, diagnosis and resolution.• Trained the end user in setting up the broadband.• Liaised between customers and Network Support Team to deal with network issues to ensure that the quickest resolution was applied. • Diagnosed and reported outages to relevant 3rd level team.• Provided on-going training to Clearwire broadband sales team and dealt with sales teams issues.• I wrote and published process documentation for new solutions that were implemented within the organisation.• Dealt with financial issues such as cancellations and returns, making sure customer got a full refund and Direct Debits were cancelled.• Promoted Clear wire’s products over the phone and via email.• Responsible for the delivery of all Clearwire products. • Interviewed, chose and trained all new technical staff.

Responsibilities included;• Main tasks included credit control, debit collections, weekly stock reports, monthly invoices/statements (using Take Five account package), organising delivery reports and handling customer’s queries. • Liaised with building contractors on a daily basis.• Responsibility increased to include the training of new recruits, and overseeing the selection process for my new replacement.• Acting office supervisor when the manager was on Holidays.