Samantha Maples (Standley) Email and Phone Number

Payments Processing, responsible for applying payments to corporate gift card orders paid by wire/ACH/check, assisting The Learning, Innovation, & Training Team by outlining processes for SOP creation and updates. Lead on technical escalations, working directly with engineering teams to correct system issues and errors that impact service quality. Providing white glove service to Corporate account holders and Authorized Resellers of Walmart Gift Cards.

Provided guidance and support to 10-15 associates. Established, built and maintained open lines of communication with agents, peers, trainers and senior leadership.

Utilized communication and problem-solving skills to resolve complex customer issues and find workable solutions. Maintained a consistent track record in meeting productivity targets.

Managed staff of 30+ associates, preparing work schedules, reviewing sales and activity reports and other performance data to measure productivity and to determine areas in need of cost reduction and process improvement. Responsible for interviewing, hiring, and training/onboarding new associates.