Samantha Marcus Email & Phone Number

Perth, Wa, Au

Perth, Western Australia, Australia

Currently working on a contract basis with the Faculty of Science and Engineering as a Teaching Support Officer. My role is combined of tasks that I have previously performed for the University. These tasks include maintaining up to date knowledge of learning and teaching policies and procedures to provide guidance and support to academic staff. I also assist academic staff with the creation and maintenance of unit outlines and ensure all necessary learning resources are available to students.During teaching periods I am responsible for administering studentprogression processes, including those related to examinations,assessment, results and awards, in liaison with Student Services staff. Communication, providing support and maintaining accuracy is very important in this role and involves liaising with students and staff across all aspects of the University’s teaching delivery functions to facilitate administrative requirements and processes.

Perth, Western Australia, Australia

Starting in the Customer Contact Centre, I developed fast-paced skills to respond to a high level of customer demand. Achieved KPIs while working in the Call Centre and my high attention to detail led to a change to the Natural Gas Admin Team in February 2024. I developed my own product knowledge and also improved administrative processes within the team. Using Oracle as the main database meant that I could improve my knowledge of the system and apply my ability to learn quickly. Working autonomously to ensure that customers are connected properly to the Natural Gas network and alongside ATCO, the network operator, to create accurate databases.

Perth, Western Australia, Australia

Delivering via Uber Eats.

Bentley, Western Australia

During my two-year contract I assisted with the preparation, population, formatting and completion of relevant Phase 1 and Phase 2 documentation associated with course accreditation by using Unit Outlines, Blackboard, AKARI and liaising with academic staff.Responded to student administrative enquiries involving accreditation requirements including LANTITE, TCAT and the AfGT, liaised with academic staff as necessary, and referred students to other services if required while providing ongoing support to both the students and the academics involved.As part of the accreditation of the Master of Teaching degree, I worked collaboratively with other teams to complete an audit of the units across all platforms, which included comparisons of Unit Outlines, Blackboard and AKARI unit information to the accreditation documentation.I have adapted my technological knowledge to provide crucial and timely support to the TSO team to accurately enter data into AKARI to meet university system requirements for course changes. Most notably, I collected and collated accurate unit data from Student One and BI Tool to inform an urgent School of Education report requested for the WA Minister of Education.

Osborne Park

Guest Group provides long term furniture hire to private clients and sales of furniture to over 30 builders of Display Homes. As Reception and Administrative Support, my daily tasks involve entering purchase orders, following up on orders and payments, processing hire agreements, and scheduling appointments. I also process daily credit card reconciliations and order stationery as well as other administration tasks including the task of warehouse liaison. This role includes a high utilization of the Microsoft Office Suite with a high reliance on spreadsheets.

Norwest, New South Wales

McBeath was a pharmaceutical company that works with a wide range of hospitals, it has since merged with Slade Pharmaceuticals in late 2015. Working as a dispensary technician here for 3 years enabled me to learn a great deal of new skills. Some of my responsibilities included ordering cytotoxic, anti-emetic and general medication for patients undergoing chemotherapy and/or suffering from an ailment such as osteoarthritis. I also prepared large daily orders for major clinics that were then sent to the manufacturing department. My previous skills in accurate data entry and administration work were highly utilised in this role.

Penrith, New South Wales

A 6-month contract with the University of Western Sydney in which I furthered myknowledge and experience in Project Management and polished my Administration skills. Ilearnt quickly and provided essential assistance to the Executive Projects Office andChancellery Office. Managed the electronic calendar for the Manager and AdministrativeCoordinator and ensured that all elements of upcoming events/commitments are knownand ensuring all documents are prepared.Highlights:-Receptionist and first point of contact for the Executive Projects Office enabled me toenhance my customer service skills.-Helped coordinate many events including two conferences, each with over 300 peoplein attendance, over 20 university learning workshops, and an awards function with Dr.Charlie Teo.-Maintaining the leased asset register for the Office.-Managing travel arrangements for staff and also booking venues and arrangingcatering helped me to learn time management skills and this is where I implementeda personal calendar organization system that I still use today.

Kinross, Western Australia

Managed a franchise with over 200 members, maintaining memberships through qualitycustomer service. Using motivation and gained customer knowledge to keep membersactive and reaching their health goals. I learnt how to reconcile invoices and processdirect debits. Several administration skills were acquired and high customer service skills were developed.

Bachelor Of Science - Bs, Biological And Biomedical Sciences

Currently majoring in Biomedical Science, and Genetics and Molecular Biology.

Bachelor Of Science (Bs), Registered Nursing/Registered Nurse

Uniprep Course

Preparing for study in the future.

Certificate Iii, Radio And Television Broadcasting Technology/Technician