• Review online assessments and assess video interviews• Conduct and facilitate interactive engagement sessions• Guide candidates through the offer and onboarding process, ensuring all NAB applicants have an outstanding recruitment experience• Develop and manage a pipeline of exceptional talent• Maintain strong relationships with Hiring Managers and External Stakeholders• Work to continuously improve volume hiring practices and policies• Providing support and assistance to other TA teams

• Making outbound calls to NAB customers with current home loans • Identifying opportunities to enhance customer’s banking needs• Calling customers on banking anniversaries, such as the completion of a fixed rate or an interest only term• Writing new home loan applications• Assessing customer’s current lending, and restructuring it when required

Internal Recruiter* To fill all internal vacancies within the company across 3 offices* Co-ordinate direct advertising on job boards* Review applications and make recommendations for phone screen/interview* Conduct face-to-face interviews with candidates and manage the recruitment cycle* Keep candidate database and spreadsheets accurate and up to date* Use a variety of resourcing methods such as LinkedIn, cold calling, networking etc.* Liaise with Head of HR to prioritise work and manage expectations* Ad hoc administrative tasks

Recruitment Resourcer• Review applications and make recommendations for phone screen/interview• Co-ordinate direct advertising for nationwide field sales vacancies• Assist with phone screening• Keep candidate database and spreadsheets accurate and up to date• Use a variety of resourcing methods such as LinkedIn, cold calling, networking etc.• Liaise with recruitment officers to prioritise work and manage expectations• Regular reporting on the success of the various advertising channels• Assist with head office recruitment• Ad hoc administrative tasks

Team Manager • Obtained profitable results through the coaching and development of a team to increase performance and KPI standards • Build a relationship of trust and respect with my team members allowing me to achieve excellent results and consistent performance across all metrics• Motivating the team to achieve high standards and improve engagement and create a positive working environment• Ensure appropriate performance management strategies and processes are deployed to aid in meeting all key performance variables• Resolving escalated enquiries as required• Arrange and chair monthly team meetings, focusing on targets & achievements• Implementing new initiatives• Recruitment of new staff• Ensuring all administrative and IT records are entered and updated correctly• Providing prompt and accurate information on individual performance

Administration Assistant • Providing secretarial services such as minute taking and diary management.• Ensuring office procedures and systems operate efficiently.• Handling requests for information and data.• Setting up e-mail groups for committees.• Circulating documents via post and email.• Organising staff events (Christmas Party, half yearly party) • Scanning and copying contracts, notes and other documents.• Checking stationary levels and ordering new supplies.• Payroll duties - checking, submitting and rectifying errors on timecards

Learning & Development Facilitator• Facilitate learning through a variety of delivery methods including classroom instruction, virtual training and on-the-job coaching• Track and report on training outcomes• Maintain employee training records• Design and apply assessment tools to measure training effectiveness • Provide feedback to training participants and management team• Assist in the development of training aids such as manuals and handbooks

Senior Coach • Assisting Team Leaders with coaching and development of staff• Providing support and knowledge to on phone agents• Monitoring team member KPI’s• Completing and providing feedback through quality assessment sessions

Customer Service Representative• Outsourced customer service call centre role for the Australian Taxation Office.• Role involved providing general tax advice and booking appointments through inbound telephone calls with a high focus on meeting targets, customer service and security of customer personal details. • Received a number of awards to recognize outstanding customer service and attention to detail.• Chosen to provide support for trainees in consolidating their skills due to my ability to effectively communicate and pass on skills. • Further developed interpersonal, teamwork, customer service and computer skills