Samantha Mcencroe Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

Responsible for Banking products at Tyro, including lending, cards, and deposits.Tyro is an ASX-listed Australian fintech, using technology to deliver better payment and banking services to businesses.

Sydney, New South Wales, Australia

I led the Deposits Product team (16 FTE), with accountability for the overall product profitability/P&L, product strategy, customer experience, distribution strategy, and risk & regulatory matters. Products included Term Deposits, savings accounts (such as NetBank Saver, GoalSaver, Youthsaver) and Safe Custody facilities.

Sydney, Australia

Responsible for Residential Mortgage Group (RMG) Pty Ltd, CBA’s white label home loan business, with accountability for product & pricing, overall profitability & performance, credit decisioning, risk management, operations, projects, joint venture management, and outsourced service & platform management.Also responsible for supplier management, for Home Buying’s external supplier relationships, and the Home Buying Operations Team, who execute the day-to-day run of CBA home loans including interest rate changes, system enhancements & releases, complaints, calculators and loan exceptions.Managed a team of 13 FTE.

Sydney Area, Australia

In this role, I was responsible for ideating strategies and implementing initiatives to assist customers to get the most out of their loans, whilst optimising portfolio returns of the largest mortgages book in Australia.I built and lead the Digital Retention stream for Home Loans, delivering new digital experiences for home loan customers in NetBank and the CommBank App.

Sydney Area, Australia

This role held responsibility for designing and driving strategies to achieve customer advocacy and the satisfaction of Home Loan customers through acquisition and in-life. This role is critical in understanding the drivers of customer experience in Home Loans, and driving initiatives to enhance customers’ engagement with the bank and their loan.

Sydney, Australia

At Citi, I was an AVP in the Institutional Bank. I worked as a Product Manager, managing the Merchant Acquiring and then Commercial Cards businesses. In these roles, I managed each of these products for Citi's institutional clients in Australia and New Zealand, working closely with clients to develop and build their corporate card offering and/or card acceptance channels (both eCommerce and Card Present facilities). My five years at Citi gave me a unique end-to-end view of the payments industry ecosystem.I also previously worked in Trade, launching the Citi Supplier Finance platform to the Australian market.

Sydney, Australia

Summer Intern turned Graduate, then Product Analyst, in the Institutional Bank’s Transaction Banking division.

Bachelor Of Economics, Econometrics, Finance

Resident, St Andrew's College Recipient, The University of Sydney Scholarship with Merit

Hsc

Master Of Economics, Econometrics, Economics