Client Project Manager
CurrentMilliman IntelliScript is a matrix organization and leading creator of risk-assessment insurtech for the U.S. life and health insurance sectors.• As a Client Project Manager, I manage SaaS projects related to: client software implementations, pilots, and retroactive studies testing our product suites. • 5-15 concurrent projects ranging from 2-14 weeks in duration for 19 clients.• Individual studies to production conversion rate of 70% in 2023.• Agile methodology used – enlisting sprints, Kanban boards and Gantt charts. • Create detailed project plans based on contractual expectations, ensuring technical feasibility and resource capacity.• Protector of the timeline – I monitor assignments, and tactfully maneuver scope creep and out-of-scope requests. • Internal and external project communication. Collaboratively manage “up, down, out and sideways.”• Process improvement execution. I redefined internal project request processes and am currently fostering the institution of project charters. • Technical relationship champion for my assigned clients. Manage the execution of their workflow initiatives and deeply understand their state of business.• Utilize project management software to track and report progress, such as: Jira, Confluence, Teams, and Salesforce.• Active on internal committees: MilliWomen Business Resource Group; Project Management CoP