Milliman IntelliScript is a matrix organization and leading creator of risk-assessment insurtech for the U.S. life and health insurance sectors.• As a Client Project Manager, I manage SaaS projects related to: client software implementations, pilots, and retroactive studies testing our product suites. • 5-15 concurrent projects ranging from 2-14 weeks in duration for 19 clients.• Individual studies to production conversion rate of 70% in 2023.• Agile methodology used – enlisting sprints, Kanban boards and Gantt charts. • Create detailed project plans based on contractual expectations, ensuring technical feasibility and resource capacity.• Protector of the timeline – I monitor assignments, and tactfully maneuver scope creep and out-of-scope requests. • Internal and external project communication. Collaboratively manage “up, down, out and sideways.”• Process improvement execution. I redefined internal project request processes and am currently fostering the institution of project charters. • Technical relationship champion for my assigned clients. Manage the execution of their workflow initiatives and deeply understand their state of business.• Utilize project management software to track and report progress, such as: Jira, Confluence, Teams, and Salesforce.• Active on internal committees: MilliWomen Business Resource Group; Project Management CoP

• Prior to my transition to Client Project Manager, I managed concurrent projects related to our value-demonstrating retroactive client data studies using our SaaS product suite. • Utilized Lean methodologies and tracked project progress in Wrike. • Identified contracted project scope, requested deliverables, divvied and monitored assignments.• Navigated scope creep and out-of-scope requests.• Weekly reporting of project progress to relevant stakeholders, spoke “the language” of all levels and departments involved.• Active on internal committees: MilliWomen Business Resource Group

A hybrid role that provides integral assistance to the overall workflow process of M3 Insurance Solutions, Inc. • As an extension of a multi-departmental client team, I executed the provided project scope to create deliverables that were both internally on-brand and client-personalized.• 202 projects completed by June 2022, with 98.4% completed earlier than the requested deadline.• Proactively updated my internal stakeholders on project progress.• Mitigated risk by relaying project priority and clarifying the brief.• I was responsible for deliverable creation and revision including, but not limited to: benefit guides & brochures, presentations, videos, surveys, spreadsheets & data illustrations, binders, proposals, and meeting and sales material.• Supported the event planning and coordination of agency workshops, internal and community events, trade shows, and seminars.• Fluent in the following systems: Zendesk, Salesforce, Adobe Pro, PDF - XChange Editor, Microsoft Suite, Docusign, and EPIC.• Active on internal committees: Milwaukee United Way Campaigns, DEI – Learning, Women in Business Resource Group

• Direct development and implementation of lesson plans and programs for childhood development in accordance with Wisconsin Model of Early Learning Standards• Analyzed learner data to modify instructional strategies in pursuance of growth and development benchmarks • Worked closely with families and learning center to ensure consistency to progress and meet the developmental needs of the student• Utilized active listening and flexing to foster team-based environment

• Employed scaffolding and observational teaching to foster learning and development• Collaborated with the Lead Teacher in monitoring the development of each child• Utilized a team-oriented mindset so that the classroom’s schedule may be adhered to and transitionary periods run smoothly• Communicated daily with parents on the child’s day and developmental progressNote: This was an LTE position.

Note: This was an LTE position.

• Updated, filed, digitized and archived patient charts• Communicated with office secretary and practitioners, stayed abreast of all schedules and appointments• Utilized superior time management in driving and picking up patients from offsite medical appointments

• Trained and mentored recently hired associates• Participated in weekly district-wide phone meetings related to quality assurance and product marketing • Used analytical skills to decipher sales trends and made recommendations to management• Experience with invoicing, stock management, and documentation archiving• Regularly surpassed comparable store sales by 15%