-Led the company's digital transformation by researching, testing, and implementing a software package, transitioning the business from 100% paper-based to fully digital operations. -Improved staff data security and accelerated recruitment, significantly increasing operational efficiency and reducing manual workloads.-Implemented shared drives to give staff 24/7 access to essential materials, eliminating the need for email-based requests and outdated paper systems. This increased staff productivity and ensured easy access to up-to-date resources without delays.-Developed and introduced cost-tracking tools to improve the accuracy and transparency of expense management, providing better visibility into the company’s expenditures and enabling more informed decision-making.-Led a comprehensive maintenance compliance review, improving auditing standards by creating new documentation, training, and process trackers. This initiative resulted in better adherence to regulatory requirements.-Managed recruitment and onboarding tasks, including conducting DBS checks and ensuring compliance with regulations to improve the efficiency of the hiring process and reduce onboarding times.

-Led the retail operation across 13 stores, setting and managing KPIs related to customer satisfaction, sales growth, and cost control. Worked closely with store teams to ensure alignment with strategic goals and operational efficiency.-Developed and implemented store processes and standardised procedures across all locations to improve operational efficiency and deliver a consistent customer experience.-Line managed 16 direct reports, overseeing staffing decisions, performance management, and team development to build a robust retail workforce.-Initiated and managed customer events designed to drive brand awareness and sales, handling all aspects from location selection and marketing to stock sourcing and staffing.-Organised the first-ever in person Store Managers meeting, bringing together leaders from all stores for the first time. Managed the venue, itinerary, logistics, and accommodation within budget, fostering stronger collaboration across locations.-Created detailed business performance updates for the Founder, offering insights and strategic recommendations to improve retail performance. -Introduced actionable steps, including featuring physical stores on social media and enhancing store details on the company website to drive customer engagement.-Fully remote role, reporting directly to the Founder, demonstrating strong autonomy and initiative in leading cross-functional retail projects whilst working from home.

-Supported 600 stores by identifying root causes of customer service and operational challenges and implementing tech-driven solutions to resolve issues. This improved customer satisfaction, operational efficiency, and streamlined workflows for store teams.-Contributed to developing and managing a digital support platform from conception to implementation, resulting in approximately £800k in business savings. This initiative saved colleagues time and enhanced business efficiency through effective cross-functional collaboration with internal and external stakeholders.-Created standard operating procedures (SOPs) for operational policies, ensuring consistency and compliance across all locations, which enhanced overall operational effectiveness.-Led the event management of a 2-day team meeting for 400 colleagues with just six weeks’ notice. Responsibilities included securing venue, arranging high-profile speakers (Board members and external experts), managing logistics, and negotiating rates—whilst staying within budget and ensuring a successful event.-Collaborated with the Digital and Data teams to develop and roll out innovative tech solutions that addressed inefficiencies, reduced manual workloads, and enhanced store-level operations. This partnership led to the creation of tools and systems that streamlined daily processes across the retail network.-Prepared reports and presentations for executive-level meetings. This involved working closely with senior leadership to ensure seamless operations and provide critical insights for decision-making.-Led cross-functional projects to enhance store operations, focusing on aligning internal teams with strategic goals, reducing operational bottlenecks, and fostering a culture of continuous improvement.-Delivered process improvements by working with stakeholders across the business to identify gaps in service delivery and operational efficiency, implementing scalable and sustainable solutions across all stores.

-Managed operational and commercial strategies for the top-performing region, generating an annual turnover of £500 million across 25 stores. Ensured compliance, cost control, and operational efficiency while leading initiatives to enhance store performance and streamline processes across the portfolio.-Turned three non-profitable stores into profit, safeguarding over 250 jobs by reviewing P&Ls, creating KPIs, and implementing actionable improvement plans in collaboration with store managers and stakeholders.-Planned and organised quarterly team away days for 40 staff and large-scale staff engagement meetings for 100 people, handling all logistics, budgets, and event coordination to ensure smooth execution.-Deputised for the Divisional Director, managing diary schedules, preparing reports, coordinating executive meetings, and planning travel itineraries and logistics for the board and executive team visits to the region.-Collaborated with cross-functional teams to drive operational improvements, enhance compliance, and ensure alignment with company goals across all regional stores.

-Successfully launched over 30 new stores and modernized ten across various formats as part of a rapid expansion programme.  -Worked with contractors, third parties, store colleagues and HO stakeholders across the UK.  Project management included store build, layout/design, marketing, operations, and commercial/stock flow.

-Managing teams of up to 30 colleagues across various stores.  Responsible for sales, operations and people.  -Performed Duty Management cover in absence of Store Manager.  -Opened a new flagship store and supported the renewal of two others.

-Worked alongside Divisional team identifying opportunity stores to drive profit.-Launched and delivered a coaching programme to equip Managers with skills to drive profit and efficiencies.

-Six months secondment to Germany, opening two new stores and stores across the South Coast/East in the UK. -Commercial roles leading teams of up to 20 colleagues. Customer service, stock replenishment, visual merchandising and till payments.