Samantha Nicolson Email and Phone Number
Experienced in customer experience, business performance and people management with a focus in shaping the Sport and Recreation sector, bringing technology enhanced processes to improve customer value and staff engagement. With a passion for technology and implementing CRM tech that streamlines both customer and staff experience I enjoy working across large organisations to realise value from integration of networks. I enjoy working at both an operational and strategic level from the detail of service blue printing and budget management to creating pricing and engagement strategies. With over 15 years in pricing roles I have an affinity with numbers and balancing customer and financial pressures. I enjoy learning and finding new solutions. I find success in surrounding myself with a team of complementary skills and empowering decision making from all levels.I am currently working towards my Masters in Business Development with a specialisation on innovation and product management. My particular focus is integration of technology with social relationship management in the Sport and Recreation sector.
-
Customer Experience Manager - Sport And RecreationThe University Of AucklandAuckland, Nz
-
Customer Experience Manager - Sport And RecreationThe University Of Auckland Mar 2022 - PresentResponsible for managing the customer experience of the University sport and recreation members through creating memorable experiences. Business lead for software replacement to facilitate transition to new facility opening 2024. Heavy involvement in many areas of the larger project to relocate current operations back to Symonds Street. Maintain high service levels and standards and monitor customer feedback to ensure we are continuing to improve on services. Build and grow the reputation of sport and recreation in the wider University community to encourage high membership, retention and revenue streams. Build a strong team of managers to support and develop front line staff, to support current operations and prepare for a changing workload when we move in 2024.
-
Gym ManagerAut Millennium Mar 2019 - Feb 2022Lead facility for first time win Independent Facility of the Year 2021 and Supreme Facility of the Year – Exercise NZ awards. Finalist in 2021 (winners announced Dec ‘21), 5 other staff through to finals and personally in the finals for Outstanding Leadership. Lead team through lockdowns, prepared and executed a 40% reduction in fitness staffing plan to recover from Covid-19 impacts. Control of $2.1M annual budget, achieved 10% expenditure savings in the first six months through effective rationalistion and efficiency gains. Leading team of 20+ staff (5 direct reports) and 40+ independent contractors. Implemented Wellness Weeks in 2021 where we change the tone of the gym for a week to Wellness initiatives to support a more holistic fitness style. Learning new techniques, importance of nutrition, small group sessions, free fruit days and giveaways all week. -
Operations ManagerVesta Ecommerce Jan 2017 - Feb 2019Part time contracting role - returning to work post parental leave. Built the sales team from ground up, implementing processes, hiring staff and coaching staff into leadership positions. Developed sales strategy for direct campaigns, retention and the reporting to support this. Liaising directly with all timber and hardware suppliers to develop process efficiencies bringing their product catalogue online.Implemented HR practices including health and safety, company policies, employment contracts, company culture and recruitment.
-
Product ManagerAia Nz Dec 2014 - May 2016Lead large scale company wide project – 12 month span to rationalize health policy product wording. Delivering ahead of time and against budget. Responsible for every day product enhancements, working closely with Actuarial and customer facing teams to balance customer demands, medical trends with claims histories. Reviewed all pricing metrics regularly and worked on incremental changes to wording and experience ratings. Also responsible for training and educating contact centre teams on communicating policies to customers. -
Business Performance ManagerNib New Zealand Jan 2012 - Nov 2014Managing team of nine business analysts, trainers and QAs. High responsibility for budget, up to $500k per project. Senior project lead for system migration involving, reviewing existing systems and processes, determining how to change with least impact to customers. Overhauling existing customer strategies and preparing a more solutions focused experience.
Samantha Nicolson Education Details
-
Massey Scholar -
Business Development
Frequently Asked Questions about Samantha Nicolson
What company does Samantha Nicolson work for?
Samantha Nicolson works for The University Of Auckland
What is Samantha Nicolson's role at the current company?
Samantha Nicolson's current role is Customer Experience Manager - Sport and Recreation.
What schools did Samantha Nicolson attend?
Samantha Nicolson attended Massey University, The University Of Auckland.
Not the Samantha Nicolson you were looking for?
-
-
Samantha Nicolson
Tokyo -
Samantha Nicolson
Corporate Drop Out. Social Media & Digital Marketing Expert. Thought Leader. Let Me Help Build Your Brand + Get Noticed Online (For All The Right Reasons)Curl Curl, Nsw -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial