Samantha Nolan Email and Phone Number

As a Senior Training and Development Specialist, I have a diverse skill set that aligns directly with my previous experience in account management and customer success. I design and deliver impactful global training programs, which has strengthened my ability to understand stakeholder needs, manage projects, and ensure alignment with business goals—skills directly transferable to managing customer relationships and ensuring their success.My experience collaborating cross-functionally with leaders, HR Business Partners, and subject matter experts to develop targeted learning plans allows me to build strong relationships, strategic planning, and deliver solutions that drive measurable results. By developing meaningful partnerships through a consultative approach I ensure internal and external stakeholder/vendor satisfaction, and proactively support their business objectives.Additionally, I am accustomed to using data and analytics to evaluate program/training satisfaction, identifying opportunities for growth, and driving long-term retention. My focus on continuous improvement and delivering high-impact training allow me to optimize each individual experience.

In my role at AllCampus, I was dedicated to building and nurturing long-term relationships with university partners, students, and cross-functional teams. By understanding their unique goals and challenges, I provided tailored support that included partner engagement, onboarding, training, and insights into key metrics to drive satisfaction and retention.I developed and implemented a comprehensive 2-4 week onboarding program for new team members, ensuring they received the necessary tools and resources to excel in their roles. My expertise in training and customer success allowed me to create and facilitate impactful programs for both small and large groups, enhancing their overall experience and performance.Additionally, as a Lean Six Sigma Green Belt, I worked with our partnership development team, driving operational improvements to streamline processes and enhance client support. My proactive approach to identifying and addressing client challenges allows me to create a seamless customer journey, from initial engagement to ongoing support.I am passionate about helping clients achieve their goals and am eager to leverage my skills in relationship management, data analysis, and strategic planning to drive success. My passion for delivering proactive and exceptional service in addition to fostering strong partnerships is what allowed me to be successful in this role.

As a Senior Career Advisor, I excelled at building and maintaining strategic relationships with students, alumni, and industry partners, within the College of Engineering and Information Sciences. My primary focus was to understand the unique needs and goals of these diverse groups, providing tailored support.I proactively collaborated with businesses to create mutually beneficial partnerships, enhancing job placement opportunities and contributing to the overall success of both the university and its students. In addition, I was responsible for event management such as career fairs, participation in advisory boards, and industry outreach, to strengthen relationships and drive growth.My commitment to client success was demonstrated by my role in developing an 8-week onboarding program, which provided clear, actionable insights to help students transition smoothly into their careers. This experience honed my ability to identify opportunities for improvement, deliver solutions, and drive long-term engagement.

Responsible for nationwide full cycle recruitment and client servicing for the Bachelor of Science in Nursing online program. I consistently surpassed enrollment targets while adhering to company codes of conduct, state regulations, accrediting body standards, and the U.S. Department of Education requirements.I qualified candidates through detailed telephone interviews, assessing their motivations, interests, and capabilities to match them with the most suitable program with a consultative selling approach. My performance led to a rapid promotion from admissions advisor to senior admissions advisor within a year, thanks to my exceptional customer service.I mentored both new and experienced admissions advisors, helping them meet and exceed their enrollment goals. Additionally, I collaborated cross-departmentally with Financial Aid, Student Services, and Academic teams to enhance the admissions process and build long-term relationships within the organization.

Consistently exceeded monthly sales goals by negotiating over 400 client contracts within a 9-month period. Achieved positive cash flow within the first four months, generating $35,000 in revenue within the initial 3 months.Utilized consultative selling techniques to identify opportunities, address client objections, and build strong relationships with both clients and the community. Managed a comprehensive onboarding process for new clients, guiding them through a series of engagement activities to foster connection with the company and ensure long-term retention.