Samantha Northrup Email & Phone Number

Ajax, Ontario, Canada

As the Academy Support Team Lead, I managed Volkswagen Group's Learning Academy Concierge team, assisting dealers with their training inquiries and providing them with the support they need to reach their learning goals. I provided LMS administration support, oversaw the department's communications and managed special projects, rewards program, and.

Ajax, ON

I supported training initiatives through consistent, agile tactics and responded to evolving dealer needs. I oversaw our department's events and competitions, communications, certification programs, budgeting and reporting. In this role, I led the project to in-source our Academy Concierge team, resulting in significant savings and efficiencies for our.

Markham, ON

In this role I was responsible for implementing training programs for dealership staff and some corporate staff across Canada. I was a key player in the development and roll-out of the Hyundai Signature Certification program; a change management initiative to improve our customers' experience at all touch points of our organization. Highlights and.

Markham, ON

I helped customers find solutions to problems, answered inquiries and promoted brand products & services to fit their needs over the phone, via email or occasionally in person (in English and French). I interacted with customers at various moments of truth with the brand, and had the ability to create a memorable first experience as well as recover.

Scarborough, ON

In this role, I worked closely with the store owner in order to manage all aspects of the business and to ensure an excellent atmosphere for every customer. Highlights and accomplishments: Responsible for a team of about 20 employees, I recorded and analyzed hourly, daily and monthly sales information and balanced the cash registers and safe daily. I.

M.A., French Literature

Although I completed courses in a variety of topics, I focused on francophone postcolonial literature for my final major dissertation.

Hon. B.A, French Language And Literature Major, English Minor

Education record