Samantha Pace Email & Phone Number

Lead trainer overseeing a training teamDesign educational programs and include outlines, texts, handouts, tests, and presentations.Conduct project assessment and identify stakeholders, systems, tools, timeline, resources, and risks.Identify learning and performance objectives, measure results, and develop knowledge-based content.Work closely with stakeholders to drive the team to success while maintaining scope, budget, and timeline.Create and maintain comprehensive project documentation, plans, and reportsSearching for gaps in training content and materials that need updating to generate higher productivity and safety among staffResearching new training supplies and materials that can enhance training procedures while providing value to employeesIdentifying future training needs and creating a curriculum to facilitate that trainingLeading programs to assist employees with transitions due to technological changes, acquisitions and mergersCommunicating with management, trainers and team members to ensure that all needs are metSetting up executive or leadership development programs for lower-level employeesConducting orientation programs and arranging on-the-job training for new hiresResolving any specific problems and tailoring training programs as necessary

United States

Identifying future training needs and creating a curriculum to facilitate that trainingLeading programs to assist employees with transitions due to technological changes, acquisitions and mergersCommunicating with management, trainers and team members to ensure that all needs are met

Columbia, Missouri Area

Assists with the creation of training content. This includes video, audio, and visual content, using knowledge of sales and operations best practices.Promotes effective closing of rental leads via training and collaborative development of training and sales aids. Delivers feedback on field staff performance. Assesses performance via analysis of company reports and metrics, and feedback from direct contact with field staff.Oversees the training progression of newly hired employees. Support training efforts for staff to increase revenue programs.Support operational excellence by supporting the delivery of training aids for all operational areas.Develops results by maintaining policy and procedure resources; providing coaching; conduction training session, developing outcome improvement resources.Keeps current on professional knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.Independently composes reports and correspondence containing decisions that tend to establish precedents and which may commit a unit or superior to a course of action.

Columbia, Mo

Sales Coach, Senior Representative, & SupervisorHandling fast pace inbound customer service/sales calls, great oral and written communication skillsSales Coaching, Mentoring, and TrainingClient Development and LeadershipKeeping sale conversion rates high and consistentTradeshow & Travel Representative Manages a team of 15+ sales representatives by providing support and offering new techniques to improve overall performanceDeveloped new sales methods and incorporated them into each sales representatives’ personal call style

Columbia, Missouri Area

Director and Team ManagementManaging a team of 8 or more membersMaintaining compliance for State of MO guidelinesImplementing training certifications for new employeesCreating curriculum, learning tools, and establishing policiesMonitoring children and teachers for progressMaintaining rapport with parents and developing accurate and confidential client files

Associates, Elementary Education

High School Diploma